Cheryl Pullins
December 12, 2017 10:26
7/24 - Giving a 1 star. Nice facilities and it actually smells good, but that is as far as I was able to get. I was looking for a gymnastics program for my 8 year daughter (currently a level 3), beyond just paying to take general classes. I emailed with their director for an entire month in an attempt to schedule an evaluation/consultation. After 4 rounds of me "following up" and her replying with "Let me check and I will get back to you", I finally gave up. After addressing the lack of attentiveness, the final answer was "Sorry I dropped the ball. I hope you find a gym that meets your needs". WOW!!! This gym may work, if you just want to go online to pay a fee and show up for classes. However, if you are looking to actually meet with someone to get started on a "program" .... GOOD LUCK!!!! The facilities exceed BY FAR the customer service.
UPDATE: Moving to 3 stars. After hearing of my negative experience, Stephanie (Cheer Director) called personally to apologize. She was able to schedule my daughter for an eval on the same day with Amber. She was super sweet, and took her time with my daughter. She answered all of my questions, and was able to give me what I needed. I enrolled my daughter. I got a follow up phone call from the owner as well. I appreciate them "righting" the wrong. I look forward to the upcoming season. Giving a 3 stars for now. We will see how the classes go.
12/12 Update: I made it a point to come back to give an update, because I believe in being fair with both the positive and negative. I am SO GLAD that I gave the Peach Pit another chance (which is rare for me). This has been the gym that I've been looking for over the past 3 years for my daughter. She LOVES it, and so do I. All of the coaches are extremely friendly. The atmosphere is warm and intimate, not that "big gym" feel. I even enrolled my daughter in private lessons with Coach Amber, and my daughter just adores her. She has progressed more in the past 3 months than she has in a whole year at some of the other area gyms. I hate that I didn't find this sooner. Thanks Coach Sara and the Peach Pit staff!