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Crunch - Hillsborough

34 Reviews
Mon 05:00 am -07:00 pm
Sun 07:00 am -07:00 pm
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Rated 3.4/5 based on 34 customer reviews.
January 31, 2020 14:39

Been training with Caleb Dixon for over a year, trying to gain strength to walk again. He's a terrific trainer, with drive and determination that you WILL meet your personal goals. I have no doubts I WILL succeed.

The staff and facilities are top of the line! Friendly, encouraging and helpful staff and as for equipment? if you don't see it, they don't make it!

BEST Crunch facility! Glad I am a member!!!

January 30, 2020 16:46

I am so happy to call this location my home gym. Great quality equipment and fun staff. I also look forward to my session with the most knowledgeable personal trainer, Caleb. His programs have helped my fitness increased noticeably. He ensures that my technique is always correct to avoid any injuries. I aim to continue to train And maintain a good level of fitness at this great location. Highly recommend!

January 30, 2020 16:25

My workout buddy and I frequent this location to train with our favorite personal trainer, Caleb D. I've trained with him for almost two years and my health has never been better.
This location has a good variety of machines and it's always clean. Large area for free weights and a good amount of lifting platforms so even when it's busy I can still get a good workout in.

July 28, 2019 07:29

I come to this Crunch all the time. It's big, plenty of clean equipment, and everyone is really nice. The locker rooms have big, newly remodeled saunas. There's everything from an indoor track upstairs, to a big classroom, to tons of bikes and treadmills, medicine balls, free weights, machines, punching bags, an area with turf for sleds, a massage chair, tanning booths... it's a really nice gym. Very affordable, too. I did personal training with Ray for about 6 months, twice a week, and loved every minute. Definitely worthwhile.

September 26, 2018 15:44

I have been doing good going ro the gym after a long absence. When I went in to talk to a trainer about a program last week, Rico I believe his name is, said I need a profile picture for my account. I did not like how I looked at the time considering I ride a motorcycle and it was raining when I came in. I SPECIFICALLY said do not take my picture now, I will come in Tomorrow and have it done. He took the picture anyway without telling me he had done it and had NO intention of doing so. When I was about to pay for the training I set up, the ugliest picture of myself popped up. It was the kind of picture that you know was taken without knowledge and I realized what he did. I demanded it be removed and was met with laughter in my face from this so called manger.i was so embarrassed and angry I ran to the bathroom in tears. I have been diagnosed with disabling depression and body dysmorphia so even gaining the strength to COME INTO a gym was a win for myself. Now I am afraid to go any more and that's devastating for my because I was really enjoying myself there b4 this all happened. It's been a week since this was "SAID" to have been reported to the head manager. I have had no response. There is a big NO JUDGEMENT message painted on the wall. I beg to differ.

September 22, 2018 15:33

This place is like a night club. I've gone many different times of the day and it's ALWAYS packed. Would have been nice for the staff to mention this. Now I just go to another gym. It has everything you could ever want and need from a gym, if it wasn't so packed you could actually use it.

August 26, 2018 12:10

Very nice staff. Good variety of equipments and super fun zumba classes

August 26, 2018 12:10

Very nice staff. Good variety of equipments and super fun zumba classes

August 20, 2018 03:51

Great place. First 24 hr Crunch I have found. Very happy it is close to work so coming in and working out before work is never a problem. For those who work very early mornings or very late nights. This is perfect.

August 20, 2018 03:51

Great place. First 24 hr Crunch I have found. Very happy it is close to work so coming in and working out before work is never a problem. For those who work very early mornings or very late nights. This is perfect.

July 30, 2018 19:48

Overall a decent gym, some people have their gripes about it being busy constantly, but that is really out of the hands of the gym. Just like the roads get packed after people get off of work, I expect the same to happen at the gym. Otherwise anytime other than the work rush, you have access to almost all the machines, weights, etc. My biggest complaint is that they don't themselves accountable for their billing errors and will shy into "you signed a contract" play in order to absolve themselves of any responsibility. I would highly highly recommend researching for gyms that are closer to you or provide better advantages before you join this crunch. Their private trainings though good, can open a can of worms in which they will scam you for more money and it is a repeated issue noted by other reviews. Honestly I signed up for three months and that's what I signed for, however when I am on my last session my trainer states that we are set to do another month despite me signing for three months only. The only way to prevent it from renewing for that fourth month, I had to sign a cancellation form, which I had to go to the manager to do so. Then he tells me that I have to pay for another month because I didn't do the cancellation 10 days prior to the next withdrawal (it was 9 days prior, a little over a week). Absolutely disrespectful and inconsiderate. Luckily I was able to stomach the loss and just pay the extra month, but what they have done to other people is almost criminal and I urge everyone to stay away from their private training. Otherwise the gym itself and customer service is ok.

July 30, 2018 19:48

Overall a decent gym, some people have their gripes about it being busy constantly, but that is really out of the hands of the gym. Just like the roads get packed after people get off of work, I expect the same to happen at the gym. Otherwise anytime other than the work rush, you have access to almost all the machines, weights, etc. My biggest complaint is that they don't themselves accountable for their billing errors and will shy into "you signed a contract" play in order to absolve themselves of any responsibility. I would highly highly recommend researching for gyms that are closer to you or provide better advantages before you join this crunch. Their private trainings though good, can open a can of worms in which they will scam you for more money and it is a repeated issue noted by other reviews. Honestly I signed up for three months and that's what I signed for, however when I am on my last session my trainer states that we are set to do another month despite me signing for three months only. The only way to prevent it from renewing for that fourth month, I had to sign a cancellation form, which I had to go to the manager to do so. Then he tells me that I have to pay for another month because I didn't do the cancellation 10 days prior to the next withdrawal (it was 9 days prior, a little over a week). Absolutely disrespectful and inconsiderate. Luckily I was able to stomach the loss and just pay the extra month, but what they have done to other people is almost criminal and I urge everyone to stay away from their private training. Otherwise the gym itself and customer service is ok.

July 25, 2018 18:17

Good gym. A little crowded but they all r these days. But you can't beat their rates.

July 1, 2018 11:01

Really nice gym but ALWAYS BUSY! The second story cold have more machines. Waste of space.
Best machines in town. Brand new and ergonomics.

July 1, 2018 11:01

Really nice gym but ALWAYS BUSY! The second story cold have more machines. Waste of space.
Best machines in town. Brand new and ergonomics.

June 25, 2018 18:53

Meh. It's a gym. On the one hand, it's jam packed with gym bros, people running on treadmills wearing baseball caps (aren't you hot bro?), and the usual assortment of people socializing and trying to look cute. On the other hand, it has a smallish indoor track, free weights, and tons of equipment so if you want to actually workout, you'll probably do alright. They have a classroom area where you can sign up for instructor led workouts that change every few months. Overall, not bad. I'd check it out if you want a membership at a big gym franchise. This location is decent.

June 25, 2018 18:53

Meh. It's a gym. On the one hand, it's jam packed with gym bros, people running on treadmills wearing baseball caps (aren't you hot bro?), and the usual assortment of people socializing and trying to look cute. On the other hand, it has a smallish indoor track, free weights, and tons of equipment so if you want to actually workout, you'll probably do alright. They have a classroom area where you can sign up for instructor led workouts that change every few months. Overall, not bad. I'd check it out if you want a membership at a big gym franchise. This location is decent.

May 28, 2018 14:27

This is by far the worst place known to man they are great getting you to sign up and taking your money. When it come to customer service they absolutely suck they sign you up with a account number tell you your past due on your payment and that they don't have an account number on file and no help at all let me remind you I have been there 2x and have given them over $120 in 2 months they do not care for there customer once your a customer i absolutely do not recommend this place to anyone and don't call to make a one time payment with someone else's card because 2days later they will double charge and not refund that person. It's issue after issue and they just don't care it's always sorry ma'am gotta go have a good day. I am absolutely disgusted with this place.

May 27, 2018 19:06

This is a really nice gym. Since it's pretty new all of the equipment is is good shape. There is a whole wall of squat/Oly lift platforms with bumper plates. The only downside is that it can be really packed.

May 27, 2018 17:46

I love my gym. I think too many of you are concerned with what others are doing. Poeple are not who you want them to be. Stick to working out...

May 24, 2018 08:34

So far I've had a decent experience with this. I've been a member since it has opened. It has experienced some wear and tear because of heavy traffic. Some which has been already addressed and others not so timely. The women's bathroom and the group training room could use and bit more attention as well. Im fortunate to be able to frequent this gym early in the day when its less busy and the staff seem to be more attentive and relaxed so I have not experienced some of the things the previous reviewers have. I attend the group training about 3 to 4 times a week.
While most of the instructors seem committed. Janice and Lori Leonahardt are my personal favorites. The level of concern for ones physical growth, getting to know their class members as individuals their dynamic energy and motivation is like nothing Ive seem in this type of gym setting. They are the true "gems" and should be regarded as such.
For me, they've made this gym 5 stars.

April 22, 2018 19:44

I'm enjoying this gym. Lots of great machines and free weights. Very busy during the week.

April 13, 2018 08:33

I would like to escalate an ongoing issue that i have not been able to fix at the Crunch Hillsborough location. I signed for personal training back in February and i paid 696 dollars for 1 month. Two weeks into training i advised my personal trainer that i would pay for the almost 700 dollars for the month but would need to stop the personal training program since i lost my job. My personal trainer advised that i signed up for a three month contract and that i owed other 1, 400 dollars. I advised he never told me about a 3 month contract and his answer was "well you signed a three month contract for the personal training program". I feel i have been misled and i just do not think it will be fair to have my credit ruined when all i asked was to cancel 2 months of personal training when i have been paying my monthly membership on time and a full month of personal training.

April 8, 2018 10:41

So I have come to this gym since it has opened, my cousin and I have been coming almost everyday and have never ever had a problem with signing her in to work out with me, and never have been asked to sign any type of paperwork to allow her to work out. Today Ashley Was rude worst customer service ever. Asked me to sign a paper work for my cousin to be able to work out, when we have been coming here forever and never had to fill out anything. This has happen before where she is the only person to ever give me problems for signing in with a guest . If u could give a negative star I would . I love this gym but with her always giving me problems has ruined a good place.

March 5, 2018 09:26

LOVE MY GYM. The staff is so friendly, trainers are awesome. The machines (usually) always work. Good space. I would recommend putting in more water fountains and wet wipe stations.

February 14, 2018 14:55

Good spot! Huge facility, lots of options, indoor training, cross fit, heavy weights, great view and close to lots of different places. Staff always seems to be pretty nice. All of the adult entertainers usually go during the day.

February 10, 2018 09:06

Gym memberships were over sold, there are too many people at any time of the day. Groups of 4 or 5 "kids" standing around on their phones taking up multiple machines. Members are rude. The staff doesn't seem to care. And the absolute most uncomfortable feeling is that their female janitor walks around the men's locker room cleaning while you're trying to use the restroom or change. Unacceptable.. imagine if it was a man in the female restroom?! If I could give 0 stars I would at this point.

December 12, 2017 09:34

I came into my gym last night and walk by two men that were standing in front of the locker rooms, one was an employee (Michael) and the other was apparently his client because I heard him tell him if he wasn't happy with him that he can cancel the rest of the sessions. I talked to my boyfriend once we left, and he was saying he was over hearing the same guy (after I told him what went on - he came in before me) and apparently it was the client. My boyfriend told me HE WAS NOT HAPPY!!! He doesn't know who he was talking to but it wasn't the guy that talked to him in front of the locker rooms. Apparently, he was saying that the trainer didn't have the professionalism to talk to him but used him (the guy he was talking to) to tell him he wasn't going to train him any longer and then the trainer found the courage to talk to him in a stern way now...I have to say...unprofessional. If I did a secret shopper on this location, it would definitely be a 1 or 0 for the training dept and a 5 for the gym itself. Yes, it does get crowded there based on the day of the week but it is a good gym. I'm glad I talked to my boyfriend about what I heard walking to the women's locker room last night. I NOW know NOT to sign up / inquire about training sessions. At least not from this location. I do belong to two gyms, Crunch and You Fit. I like Crunch Hillsborough because of the space, but now I have to consider what I need to do if I plan to look into and possibly sign up at You Fit for training sessions. My boyfriend won't be happy because he belongs to Crunch and Powerhouse but, I have to figure this out. I just know I won't be signing up for training sessions at Crunch Hillsborough.

December 7, 2017 12:41

Great gym with lots of equipment and helpful staff. I've really enjoyed spending my mornings here. Be smart about the times you choose to workout as it does get very busy between 5 and 10 p.m. is highly recommend going here in the morning or late evening. 24 hrs during the week is a nice service.

October 24, 2017 17:12

This gym is a joke! I bought my membership back in December 16, they kept saying we are gonna open in a few weeks over and over until it finally opened in March I think it was...... They are very shady about the charges you will receive. You look at your bank account for an annual random charge??? The gym is WAY over crowded, and you have to wait for everything. I was wanting to get on a machine, but had to wait for someone to get off his phone as he sat in the chair holding the machine.
I called to cancel my membership, and the guy said I had to go in and sign some form about why I wanted to cancel. I told him I don't use it any more, and he said "so you no longer use it", yep, "you still have to come in and sign paper work." I told him "well can you just take care of that over the phone"..."No you still need to come in."
This is truly an example of getting what you pay for! STAY AWAY!!!!

October 24, 2017 17:12

Great indoor track. Great NEW weights and cardio equipment. No complaints here, except, I feel as though they may be a bit sneaky with the Annual Fee and misleading with $9.95 per month, considering the initial membership fee as well. That said, still works out fairly inexpensive, on average, month to month. Staff are always friendly. I'll keep a 5-star rating as I've been to a number of other gyms and they all seem not to compare. Again, the padded indoor track is awesome!!!

October 24, 2017 17:12

I have been a member for a while now, the time that I go is 3 AM, the place is mostly clean, the weights and machines are in good shape and there is a good variety of machines. But the AC is turned off at the time I go and other members have commented on it being hot ( 78 Deg ) on the thermostats, you sweat when you come out of the showers which I have had shower curtains ( yes plural ) fall while showering.

October 24, 2017 17:12

Great new equipment and friendly staff but,the place is always packed with people and they're all the biggest douchebags in the world needles to say once my year membership is over I will not be going back.

October 24, 2017 17:12

I signed up at crunch fitness Hillsborough online. The day that we went to do the paper work and get out key tags, our intentions were to stay and workout, however the existing members were hanging out at the front door, didn't think to move. Stared at us like made us feel very uncomfortable. We ended up wanting to cancel the membership but tried the Carrollwood location and although smaller people were friendly and helpful. Hillsborough crunch was awful.

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