Courtney Henderson
April 1, 2020 08:21
I am a current member at this Youfit. I have been going there for about 6 months now and have previously been going to other locations throughout the years as I enjoy Youfit Health clubs. I have always loved the atmosphere, the management, and the overall attentiveness when it comes to me and my personal health goals/needs. Back In January of 2020, I had won a raffle for a free consultation session with one of the managers at The Mahan location. This particular manager makes the appointment for it, and talked me into signing up for a YouCoach. At the time, he was making me uncomfortable with how adamant he was about signing me up right then and there. It felt very pressuring. Fast forward to February and I am not happy with this particular program, so I went to the front desk on February 03, 2020 to look up my contract information and asked what kind of plan I had signed up for. The staff at the time who was helping me, stated I was signed up for a "month to month" program, and I could sign a cancellation form at that time. So I did. He explained the only payment I had to worry about was February's payment, because the bill cycles every 15th of each month. So seeing as I filled out the cancellation form before February 15th, I would be responsible for SOLELY that payment and after that it would be seen as cancelled. So, with the information given to me at the time, I was under the impression that I did everything I needed to do. March 15th, I received a pending payment of another month payment. I thought I had done everything right from what this staff member told me. I went to the Mahan location and tried to explain to another staff member, that I was very misinformed about my contract. I even admitted the hostility of that manager to them. Nothing was done. I love going there, and I have been a loyal dedicated customer to this company for years. While I truly hate having to send this review, I feel it is my responsibility to let someone know of this particular incident.
**UPDATE** for the past month, I have been sending multiple emails and messages to the corporate or even local youfits and have not yet received a response. Just in case youfit have not received my second email, I am requesting a refund of my yearly maintenance fee and to cancel any further subscriptions/memberships to you fit. Hopefully we will be able to get in touch soon. Thank you.