| Tue | 04:00 am -12:00 am |
| Wed | 04:00 am -12:00 am |
| Thu | 04:00 am -12:00 am |
| Fri | 04:00 am -10:00 pm |
| Sat | 08:00 am -08:00 pm |
| Sun | 08:00 am -08:00 pm |
I am a current member at this Youfit. I have been going there for about 6 months now and have previously been going to other locations throughout the years as I enjoy Youfit Health clubs. I have always loved the atmosphere, the management, and the overall attentiveness when it comes to me and my personal health goals/needs. Back In January of 2020, I had won a raffle for a free consultation session with one of the managers at The Mahan location. This particular manager makes the appointment for it, and talked me into signing up for a YouCoach. At the time, he was making me uncomfortable with how adamant he was about signing me up right then and there. It felt very pressuring. Fast forward to February and I am not happy with this particular program, so I went to the front desk on February 03, 2020 to look up my contract information and asked what kind of plan I had signed up for. The staff at the time who was helping me, stated I was signed up for a "month to month" program, and I could sign a cancellation form at that time. So I did. He explained the only payment I had to worry about was February's payment, because the bill cycles every 15th of each month. So seeing as I filled out the cancellation form before February 15th, I would be responsible for SOLELY that payment and after that it would be seen as cancelled. So, with the information given to me at the time, I was under the impression that I did everything I needed to do. March 15th, I received a pending payment of another month payment. I thought I had done everything right from what this staff member told me. I went to the Mahan location and tried to explain to another staff member, that I was very misinformed about my contract. I even admitted the hostility of that manager to them. Nothing was done. I love going there, and I have been a loyal dedicated customer to this company for years. While I truly hate having to send this review, I feel it is my responsibility to let someone know of this particular incident.
**UPDATE** for the past month, I have been sending multiple emails and messages to the corporate or even local youfits and have not yet received a response. Just in case youfit have not received my second email, I am requesting a refund of my yearly maintenance fee and to cancel any further subscriptions/memberships to you fit. Hopefully we will be able to get in touch soon. Thank you.
I am a current member at this Youfit. I have been going there for about 6 months now and have previously been going to other locations throughout the years as I enjoy Youfit Health clubs. I have always loved the atmosphere, the management, and the overall attentiveness when it comes to me and my personal health goals/needs. Back In January of 2020, I had won a raffle for a free consultation session with one of the managers at The Mahan location. This particular manager makes the appointment for it, and talked me into signing up for a YouCoach. At the time, he was making me uncomfortable with how adamant he was about signing me up right then and there. It felt very pressuring. Fast forward to February and I am not happy with this particular program, so I went to the front desk on February 03, 2020 to look up my contract information and asked what kind of plan I had signed up for. The staff at the time who was helping me, stated I was signed up for a "month to month" program, and I could sign a cancellation form at that time. So I did. He explained the only payment I had to worry about was February's payment, because the bill cycles every 15th of each month. So seeing as I filled out the cancellation form before February 15th, I would be responsible for SOLELY that payment and after that it would be seen as cancelled. So, with the information given to me at the time, I was under the impression that I did everything I needed to do. March 15th, I received a pending payment of another month payment. I thought I had done everything right from what this staff member told me. I went to the Mahan location and tried to explain to another staff member, that I was very misinformed about my contract. I even admitted the hostility of that manager to them. Nothing was done. I love going there, and I have been a loyal dedicated customer to this company for years. While I truly hate having to send this review, I feel it is my responsibility to let someone know of this particular incident.
UPDATE*** I have sent this to this appropriate email yesterday late morning. I have not yet received a response. I figured the google reviews would be the next best step. Thank you.
**UPDATE AGAIN** Just in case you have not received my second email, I am requesting a refund of my yearly maintenance fee and to cancel any further subscriptions/memberships to you fit. Hopefully we will be able to get in touch soon. Thank you.
The staff and trainers are very professional, and friendly! They make an extra effort to be helpful and answer any questions, as well as address any concerns. Is it also nice to know that they have cleaning supplies and sanitizer available all around the club for members to use to sanitize for themselves and for the equipment. It's cool to see the staff making it a point to vacuum the whole club during the day, and even lift up equipment to clean under! When i go into the club, I feel safe, see cleanliness, and know I'm welcome and even wanted, like they want the best for me as much (if not more sometimes) as I do...like they truly care. Those are really nice feelings to have everyday I walk through those doors!
Would not honor a free trial after I signed up online for one. Was laughed at by staff who said all they are interested in is a membership. Was told that if I wanted to do a membership then I could get started today. Website said come in anytime to start your free trial . Apparently not this yougot. They only want your money . Dont come here. Go anywhere else
The staff is always pleasant! The space and accommodations are good... The cleanliness of the facility is a major plus! Enjoy using the passes to the various aerobic classes
The 5:30am M,W,F class with Marquesas is the best! Her enthusiasm is contagious. She's super knowledgeable and always challenging us. I always leave feeling tired from a great workout!
Decent price for gym membership, friendly staff, convenient location, pretty okay parking.
I like everything about the Mahan location of YouFit. The Staff is always friendly, The Trainers are well educated, experienced and are attentive. The location is clean. They recently expanded, and now offer a child care center which adds to the appeal. The expanded part of the gym has a cycle room, a room for different classes and a dedicated Training room for personal training sessions. When you walk in, you feel welcome and comfortable. It's a great place to work out.
The salespeople make it almost impossible to cancel a membership or training. They avoid you and do not provide the paperwork that is "necessary" to cancel. After getting the run around 2x I stayed at the counter until I was able to cancel. I spoke directly with staff and a manager, paid a "required" fee, and still got a call months later stating that I "only" canceled the gym membership & not the training. The manager that I spoke with knew exactly what was canceled.
Awesome staff and a great facility. Nice and clean. A+
This location is okay. Its cluttered in the weight room and they will not allow you to access the cross fit area if you are not willing to pay $100+ a month for a personal trainer. I signed up for this gym on the pretense it would be open to members. Well it is... when we are all at work. Switched to Monroe. More friendly staff and gym is available to all members.
This location is okay. Its cluttered in the weight room and they will not allow you to access the cross fit area if you are not willing to pay $100+ a month for a personal trainer. I signed up for this gym on the pretense it would be open to members. Well it is... when we are all at work. Switched to Monroe. More friendly staff and gym is available to all members.
I went in to cancel my membership last week and used a different card to pay the cancellation fee than the account I had previously been paying on because I was getting ready to cancel that bank account. They went on to charge me again the next day on the card that was low in funds and now my account is overdrafted and at -35 balance. I called to speak with a manager a few days ago and was told someone would call me back as soon as they were available. Several days later, still no word so I called again and was told a manager would be right on the line. I waited on hold for about 10 minutes before the same employee got back on the phone and told me the message that the managers wanted to relay. The customer service is awful. I wanted to cancel my membership for a few months and come back when things aren't so hectic but Youfit will never get another penny of my money. I had a much better experience at Gold's.
I went in to cancel my membership last week and used a different card to pay the cancellation fee than the account I had previously been paying on because I was getting ready to cancel that bank account. They went on to charge me again the next day on the card that was low in funds and now my account is overdrafted and at -35 balance. I called to speak with a manager a few days ago and was told someone would call me back as soon as they were available. Several days later, still no word so I called again and was told a manager would be right on the line. I waited on hold for about 10 minutes before the same employee got back on the phone and told me the message that the managers wanted to relay. The customer service is awful. I wanted to cancel my membership for a few months and come back when things aren't so hectic but Youfit will never get another penny of my money. I had a much better experience at Gold's.
Helpful staff, new equipment and a Beutiful area too work out in, nice kids area as well.
Not a bad place, however they pressure to get you on auto billing, then further to get your bank info instead of cc info, never do this. The reason for auto bill is because so many people forget and they continue to bill. The reason to pressure for bank account is so you can't cancel your credit card, also they make it hard to cancel by requiring you to come in person, then charge a cancel fee? for what? what did you cost them? even if they require auto bill to gouge the people who forget, there should at least be a simple on line cancellation process for those of us who do not.
In response to the below answer: Why require a visit to the club or certified mail to cancel? why make it a pain in the A to cancel? you could very easy make an on line cancel proccess that would be convenient for your customers,... you don't so people will forget and you can continue to bill for service not received. And why would you charge a $10 fee to cancel? because if 1000 people cancel you get $10,000
Not a bad place, however they pressure to get you on auto billing, then further to get your bank info instead of cc info, never do this. The reason for auto bill is because so many people forget and they continue to bill. The reason to pressure for bank account is so you can't cancel your credit card, also they make it hard to cancel by requiring you to come in person, then charge a cancel fee? for what? what did you cost them? even if they require auto bill to gouge the people who forget, there should at least be a simple on line cancellation process for those of us who do not.
In response to the below answer: Why require a visit to the club or certified mail to cancel? why make it a pain in the A to cancel? you could very easy make an on line cancel proccess that would be convenient for your customers,... you don't so people will forget and you can continue to bill for service not received. And why would you charge a $10 fee to cancel? because if 1000 people cancel you get $10,000
Keeps those prices low with how many people sign up, yet only a handful of us actually go. Well worth the low costs. If you're a dedicated lifter, there are better gyms, but if you're just looking for aesthetic, this place has plenty to work with.
Keeps those prices low with how many people sign up, yet only a handful of us actually go. Well worth the low costs. If you're a dedicated lifter, there are better gyms, but if you're just looking for aesthetic, this place has plenty to work with.
Goood environment and place to work out. They need to expand and get more free weights though.
Love this gym. They have some awesome classes.
I love my gym, I love my trainer. Just had to adjust my workouts to avoid the evening crowds on the weekdays.
Good selection of equipment, friendly staff and great price point. But usually crowded and it almost seems to be a universal culture that people "hang out" on equipment between sets rather than letting others work in, which is frustrating (and rude.) I've seen this sometimes at other gyms of course, but here it is widespread, and the staff doesn't seem to notice or care. Also, the locker rooms are cramped for the size of the gym and some of the cardio equipment needs servicing.
Nothing really bad about it. Just wish they had more equipment and was a little bigger. North Monroe Street is definitely the Youfit to go to.
Although the smaller of the two Youfit clubs in Tallahassee, this location still offers all the equipment you could ever need it seems. In contrast to Planet Fitness and other gyms in town, Youfit has weight racks and other free weights. Yet, the regular machines are there if you want them. There also is a more secluded stretching area, besides the main workout area. The price is what is truly hard to beat about Youfit. $20 for a lime card (which allows you free guests and entrance to any Youfit location)! There are fees for cancellation and yearly membership, so pay attention to those in the contract. Otherwise, Youfit has been a great place for me to stay fit!
Although the smaller of the two Youfit clubs in Tallahassee, this location still offers all the equipment you could ever need it seems. In contrast to Planet Fitness and other gyms in town, Youfit has weight racks and other free weights. Yet, the regular machines are there if you want them. There also is a more secluded stretching area, besides the main workout area. The price is what is truly hard to beat about Youfit. $20 for a lime card (which allows you free guests and entrance to any Youfit location)! There are fees for cancellation and yearly membership, so pay attention to those in the contract. Otherwise, Youfit has been a great place for me to stay fit!
Everyone was so courteous and seemed to love working there. Extremely clean with the friendliest people in town. I was only here for a week but I will definitely be back.
In comparison to my orientations comparing N.Monroe St. to the Mahan facility, Mahan Center appears to be more structured. Mateo the Assistant Fitness Dir. showed great concern for my overall health.
There are lots of machines, and the quality is great. Employees are very friendly. It's clean. It's a great place to work out!
Prolly one of the best gyms out there. Lot of energy from the staff. Great machines to use
Not a bad place, however they pressure to get you on auto billing, then further to get your bank info instead of cc info, never do this. The reason for auto bill is because so many people forget and they continue to bill. The reason to pressure for bank account is so you can't cancel your credit card, also they make it hard to cancel by requiring you to come in person, then charge a cancel fee? for what? what did you cost them? even if they require auto bill to gouge the people who forget, there should at least be a simple on line cancellation process for those of us who do not.
I have only went at night so this review will be about what I experienced between 8 and 10 pm est. Very clean. Great for a novice gym goer. When I go at night there aren't a lot of people there. Great atmosphere the person who is there at night is very friendly and actively tries to help whenever possible. When I first opened my membership he was very forthcoming with what he was doing and what I was paying. He let me know all of my expenses up front which is all I wanted.
I keep very odd hours so it's been hard scheduling my assessment with a trainer, however they have did everything possible to get it setup which is surprising for a free service. That shows me they actually care about the people who come there.
The equipment is always clean and operational and Tyler actively cleans the equipment regularly. He answered every random question I had with ease. If you are looking to join a gym I recommend this one.
Not a bad place, however they pressure to get you on auto billing, then further to get your bank info instead of cc info, never do this. The reason for auto bill is because so many people forget and they continue to bill. The reason to pressure for bank account is so you can't cancel your credit card, also they make it hard to cancel by requiring you to come in person, then charge a cancel fee? for what? what did you cost them? even if they require auto bill to gouge the people who forget, there should at least be a simple on line cancellation process for those of us who do not.
I have only went at night so this review will be about what I experienced between 8 and 10 pm est. Very clean. Great for a novice gym goer. When I go at night there aren't a lot of people there. Great atmosphere the person who is there at night is very friendly and actively tries to help whenever possible. When I first opened my membership he was very forthcoming with what he was doing and what I was paying. He let me know all of my expenses up front which is all I wanted.
I keep very odd hours so it's been hard scheduling my assessment with a trainer, however they have did everything possible to get it setup which is surprising for a free service. That shows me they actually care about the people who come there.
The equipment is always clean and operational and Tyler actively cleans the equipment regularly. He answered every random question I had with ease. If you are looking to join a gym I recommend this one.
