A Google User
May 14, 2018 16:59
Shapes has been stealing money from me monthly since February. I called back in August and was assured my membership was cancelled (after they neglected to do so once before). As it turns out, the woman I spoke with had only frozen it for 6 months. I was assured I would not be charged again, and yet I just checked my account and have been charged more than $120 in monthly fees. I should have caught it sooner but I called and spoke to Melissa, I was hung up on repeatedly and denied access to speak to the manager. I was told the manager was indefinitely in Miami and would not be available for me to speak to. Melissa was extremely rude to me.