Sharonda Mickens
February 19, 2018 15:03
I can only speak from my experience, but boy oh boy. I signed up for Title Boxing Club about a year ago. It was the first time I had sign a contract for a gym membership. I knew better, but it was the first of the year and I was ready to get my fitness together. Right! Needless to say, it didn't go that way. After I sign the contract and paid my fees, my work schedule changed. So, out of a year of membership, I attended one class. ( I could have just did the trial class for free.) After my schedule changed I put my membership on hold. They still charged my account that month causing an insufficient fund fee. But they so gratefully waived the charge on their end, but I was still out of 35 dollars with my bank. I didn't complain. It is what it is. Moving on. After the 3 months on hold like clock work they went back to taking the money out my account. Me? Yeah, I'm still unable to attend classes, but I signed the contract. First of the year I move. I contact Title Boxing Club to cancel my membership. They tell me to send proof of my address change. I did. After trying on a number of occasions to talk to the manager to get my membership cancelled I finally got Alex on the phone. What a waste. He's not so good at the customer service thing. (Hey, my opinion.) He told me that he would cancel my membership, but first I have to pay $50. Okay. I asked if they could take the $50 out of my account and cancel the membership. Now, all of a sudden they don't have access to my account. The account that they have been taking money out of for about a year. So I asks them if I could mail the cancellation fee. The lady on the phone says yes I can mail them a check or cash. I had to ask her again to make sure I heard her correctly- did she say cash. Oh yes. I send you cash and you'll say you never got it. So I mail out a money order from the post office. Yes. Federal document. Call them today and at first they hadn't received it. Until I told her to let me check my money order stub to see when I mailed it. See!!! I sent a money order and they are are trying to say that they didn't get it- so imagine if it was cash. They finally found my money order. And after a month of trying to cancel this membership maybe today is the day that it happens. I asked for a e-mailed confirmation. So I'll see if I get that. So people just beware. And don't say I didn't warn you.