Alex Costakis
August 15, 2018 21:46
Shady management ruined my experience with CTX Fitness.
When I signed up there, I liked the gym so much that I trusted them to automatically take my monthly payments from my bank account. Everything was rosy until it was time to cancel my membership, because I moved away. They require an unreasonable 2 month notice to cancel your membership, making them the only gym I've set foot in that couldn't cancel memberships instantly. I knew this when I signed up, and considered it annoying but tolerable. Still way cheaper than RDV Sportsplex down the road.
Anyway, I checked my bank statements 3 months after I cancelled my membership and noticed they were still sucking money out every month on the 19th. I called to remind them I cancelled my membership 3 months ago. Jessica answered and said they're sorry and they will reverse the transactions for the last 2 months. Cool. I would have been happy to give them the benefit of the doubt and assume they made an honest mistake...if they actually did it.
Nope. After 3 days and no sign of a reversal, I realized I was on my own. I had to dispute the transactions through my bank to get my money back. If you do get a membership here, keep a close eye on your bank statements and keep a copy of your cancellation letter. The bank will ask for that.