A Google User
November 7, 2017 08:11
I recently purchased a pair of shorts from this store which aesthetically were pleasing and when I put them on fit well. I am a yoga and indoor cycling instructor and it is unfortunate to say the shorts didn't even make it through my first yoga session without a snag. Before my class even started I was in heroes pose and noticed a small snag on my right short leg. Not only that but the shorts didn't stretch or perform to my expectations. So I took them back because on their receipt says if the product does not perform to my liking then they will take it back. However, I was "helped" by two employees when I went back to return it, Brittney and Maddie, one of which said she was the manager. They both condescendingly questioned the snag and said its hardly anything and said "Yeah.... thats gonna be a no..." I told them that was very rude and the "manager said "well were not taking it back sooo.." She then gave me the number to a customer service center who wanted me to mail my product to their warehouse and then they will inspect it and tell me if they can return it. To further that when I walked by the store again since it was on my way to the car, a quick glimpse in the store and the "manager" had her shirt up exposing herself and was checking herself out in the mirror. The retail store is the face of a company and I will never recommend anyone buy from lululemon. Especially this store! I will tell my fellow yogis my experience and let them know there are much better products out there that really stand by their name unlike lululemon.