Drew Fulmer
March 3, 2018 16:09
Once this place became "Just Move", it has gone right down the toilet. I signed on to pay $32 a month when it was Gold's. I asked to cancel my membership because I was moving to Sarasota. I was told to write down the reason for leaving and they would take care of it. Then I was charged again. Called back and they said I have to call their billing company. Billing company tells me that cancellation needs to be done in house. So, as you can imagine, I'm having a blast during all of this. Well, once "Just Move" took over, their base membership became $9.99 a month, while I'm still paying $32 a month for the same one they won't cancel. Now I have driven back to Lakeland. The front desk girl, bless her heart tried to make sense, but pleaded a bad case. She said we have to tell them if we want the lower priced membership or how would they know to do it...I'm sorry, I need to tell you I want to pay less money for a gym membership? Okay...so I did. I told her I want it cancelled, but definitely switch me to the lower price. Manager Jordan is always busy by the way. Another girl comes out. All I want is for someone to understand...I have cancelled this membership months ago...but you are still charging me...not only am I still being charged, I'm being charged a rate that does not exist and should only be $9.99. I'm told Jordan will call. Never did. Call back 7 days later. Jordan is busy and will call back. Never did. I call back 7 days after that, Jordan is busy and will call back. I called my bank to dispute charges and refund. Word of advice, DO NOT JOIN HERE! "Just move" to LA fitness and join them.