| Tue | 05:00 am -10:00 pm |
| Wed | 05:00 am -10:00 pm |
| Thu | 05:00 am -10:00 pm |
| Fri | 05:00 am -10:00 pm |
| Sat | 07:00 am -07:00 pm |
| Sun | 07:00 am -07:00 pm |
Edgar is an example of what true customer service should be. He is very passionate about fitness and is able to transmit positive energy to all his customers. Crunch is an excellent Gym with the friendliest staff you can find.
I had a very positive experience here. Vacationing for a week and came every day. Facility appropriate for all ages. Lots of different equipment to choose from. Never had to wait for a machine. Everyone was friendly while checking in. Showers exceptionally clean. Will return next visit!
Just wanted to shout out to my trainer, Barbara Marino, at Crunch Fort Myers. Barbara has been my trainer now for ten years. She is awesome. As I have aged, she makes sure I am doing age appropriate strength building exercises. She has strengthened my entire body and also helped improve my bone density. All of the trainers at Crunch Fort Myers are excellent and will work with you on your goals.
Was on vacation in Fort Meyers in Sept. 2019. I live in Illinois and belong to a Golds Gym back home. I'm used to a state of the art gym back home , so I was pretty picky on trying to find a good gym to use for the week. I was really happy to find Crunch Fitness, nice clean gym, every piece of equipment that I needed for a good workout. I was really happy with the rate they charged for the week. Will use this gym next time I'm in town.
Terrible customer service. Glad I never got hired there. The first thing you do when welcoming members or potential members is showing them your customer service. Whole hiring process there was abominable and communication was absolutely terrible. Even when trying to be understanding with them, that a position was full, which I understood, I got hanged up on by a manager named Mia then I called back escalating this issue to another manager there, Chris. He did not care at all either and was not understanding. Blew me off "like it was another day". Once again customer service is the first thing you show to your members or new potential ones.They are terrible at showing that and need more training. If those are the managers who work there, who knows what the employees are like... Wouldn't recommend this location to any new and or potential signees.
Terrible customer service. Glad I never got hired there. The first thing you do when welcoming members or potential members is showing them your customer service. Whole hiring process there was abominable and communication was absolutely terrible. Even when trying to be understanding with them, that a position was full, which I understood, I got hanged up on by a manager named Mia then I called back escalating this issue to another manager there, Chris. He did not care at all either and was not understanding. Blew me off "like it was another day". Once again customer service is the first thing you show to your members or new potential ones.They are terrible at showing that and need more training. If those are the managers who work there, who knows what the employees are like... Wouldn't recommend this location to any new and or potential signees.
Great Gym, good vibe, love the set up equipment all top of the line, great classes as well, lockers and showers available.
Great Gym, good vibe, love the set up equipment all top of the line, great classes as well, lockers and showers available.
I've been a member here since roughly 11/16, and have not not noticed anything put back into the equipment other than maintenance. They actually took a cable fly machine, that got a ton of use, and replaced it with some rope pull down machine that you'd find at Planet Fitness. I've been to other Crunchs in the state and the amount of equipment you have access to is great, but here it seems like they're just catering to another demographic. It's effectively being turned into a Planet Fitness in my opinion.
It's unfortunate because it's a good gym, with great staff, but in my opinion it's poorly utilized.
I've been a member here since roughly 11/16, and have not not noticed anything put back into the equipment other than maintenance. They actually took a cable fly machine, that got a ton of use, and replaced it with some rope pull down machine that you'd find at Planet Fitness. I've been to other Crunchs in the state and the amount of equipment you have access to is great, but here it seems like they're just catering to another demographic. It's effectively being turned into a Planet Fitness in my opinion.
It's unfortunate because it's a good gym, with great staff, but in my opinion it's poorly utilized.
Had a change in banks a day before autowithdraw. Therefore they were unable to withdraw from my account as I had planned to go the day after. Instead, I immediately started to receive automated phone calls starting at 8 a.m. and ending at 8:57pm.(i had 7 in one day and 3 voicemails). Due to the unprofessional nature of those automated calls I decided to leave the gym. So I sent an E-mail telling them to cancel my membership instead of renewing it.
I receieved no replies. Instead, I am receiving 20+ calls a week from them and when I call that back, I keep getting "we are sorry, no one is available to take your call". How am I supposed to get in touch if I was not in the area and they don't answer.
It is so unfortunate because the staff was spectacular. The only issue and another reason I decided to leave, was because it becomes hard to find equipment when the snowbirds return.
I am dissapointed that this gym is willing to destroy someone's credit because they don't get what they want. Having worked in the industry for 6 years and in a managerial role before moving down here, I am surprised at how unprofessional and unlike normal gym procedures this company is and uses. I have never seen a gym threaten collections when no payment was made, especially when a cancelation request has been made. Instead we just cancelled the membership and gladly welcomed them back if they decided to return. I really loved them until this issue. So plesse don't see this as the gym and staff itself as a one star, but rather how management deals with issues.(I'm sure it is a corporate thing that makes them do this, but maybe I am wrong).
Love the Silver Sneakers and Retro classes, the instructor is fun and gives a good workout. Some of the other classes are in an instructor move, waiting to get use to their style. Lots of machines and trainers. Nice front desk.
I have enrolled in many gyms during the past 40 years and all were determined to sell me stuff or programs I did not need. I understand the need to make money and respect their business plan. The unfortunate result of this business approach is when I ask a person for direction I have always been met with a person who does not listen to my needs and goes into the sales pitch with false masculine energy. When I signed up at Crunch Fitness I was informed about a free thirty minute session to "show me around". This was code for sell me something! I refused to accept the offer. Recently I realized that as I age, I need some range of motion exercises and lifting. With great hesitation I called and set up an appointment. My appointment was with AJ. Remember the name AJ. I arrived ready for a confrontation. What I found was amazing. AJ listened to my needs. She kept asking questions to better understand my objectives. I workout on a couple machines but AJ was still not satisfied she understood what I was seeking. I am not sure I knew either. Midway through a machine she said "Stop" and had me exit the machine. We walked to the class area with the calendar of classes posted on the wall. She explained what she believed I needed and I agreed. She pointed out the classes I should consider, explained them and with a smile said she will look for me to be sure I am attending. AJ is professional. AJ is concerned. AJ is an exceptional communicator. If you are unsure what you need at a gym, what to do at the gym or are intimidated by a gym, see AJ and you will be both put to ease and impressed. As for the gym itself, the locker rooms are very clean, the gym is spacious and the front staff is welcoming. There is plenty of parking in the lot. I strongly recommend Crunch Fitness.
I go here when I'm in Fort Myers visiting family. The staff is always very helpful and friendly. I like the gym -- it has a nice atmosphere and plenty of well maintained equipment.
I go here when I'm in Fort Myers visiting family. The staff is always very helpful and friendly. I like the gym -- it has a nice atmosphere and plenty of well maintained equipment.
Accessibility to equipment is extremely limited. Also, if you happen to have a piece of equipment someone is waiting for (likely,) prepare to be watched until it's relinquished (equally likely.) If, however, you're into treadmills and/or classes, actually being able to access those things is fairly easy. The classes are good and the yoga excellent. I consider a gym "good" if I want to go. I dreaded going here the entire time I was a member.
Best place to work out in fort Myers. Clean facility with courteous staff. The environment is bright and friendly. Locker rooms are clean and nice. The equipment is new and in great shape. If repairs are needed, they expedite the issue. Also they have a very low price point. Can't beat a ten buck membership.
Great gym ..now that they turned down the packaged overhead music so you can hear your favorite tunes from your personal head set!
I've been a member since they've opened and it's one of the best facilities I've ever been to. It's cheap, plenty of equipment for all varieties of fitness, friendly staff & clean. It's crowded in the PM, but every gym is like that; so I only go in the early AM. I can't really comment on the trainers or classes as I've never used them.
Visited this gym while on vacation. Enjoyed their inexpensive day pass that we could use for 24 hours. Facility is spacious, nice equipment. Enjoyed our workout here.
Accessibility to equipment is extremely limited. Also, if you happen to have a piece of equipment someone is waiting for (likely,) prepare to be watched until it's relinquished (equally likely.) If, however, you're into treadmills and/or classes, actually being able to access those things is fairly easy. The classes are good and the yoga excellent. I consider a gym "good" if I want to go. I dreaded going here the entire time I was a member.
Great location, amiable staff, nice looking people. A little crowded in season. Management could keep up equipment in better shape sometimes
