Jered Sweeney
January 1, 2018 18:48
Had a change in banks a day before autowithdraw. Therefore they were unable to withdraw from my account as I had planned to go the day after. Instead, I immediately started to receive automated phone calls starting at 8 a.m. and ending at 8:57pm.(i had 7 in one day and 3 voicemails). Due to the unprofessional nature of those automated calls I decided to leave the gym. So I sent an E-mail telling them to cancel my membership instead of renewing it.
I receieved no replies. Instead, I am receiving 20+ calls a week from them and when I call that back, I keep getting "we are sorry, no one is available to take your call". How am I supposed to get in touch if I was not in the area and they don't answer.
It is so unfortunate because the staff was spectacular. The only issue and another reason I decided to leave, was because it becomes hard to find equipment when the snowbirds return.
I am dissapointed that this gym is willing to destroy someone's credit because they don't get what they want. Having worked in the industry for 6 years and in a managerial role before moving down here, I am surprised at how unprofessional and unlike normal gym procedures this company is and uses. I have never seen a gym threaten collections when no payment was made, especially when a cancelation request has been made. Instead we just cancelled the membership and gladly welcomed them back if they decided to return. I really loved them until this issue. So plesse don't see this as the gym and staff itself as a one star, but rather how management deals with issues.(I'm sure it is a corporate thing that makes them do this, but maybe I am wrong).