Lil
November 13, 2019 11:16
Illegally stating that all sales are final & refusing returns or exchanges when (a) there are NO signs stating this, (b) customers are not verbally told, (c) usually the "all sales are final" rule is for used, clearance or custom items; it is HIGHLY unusual to do this at a crystal store & (d) when I brought this up, I was told that "well, it's on the receipt". The shop girl argued that "the receipt is sent at the same time as payment". Um, no you are only given a receipt AFTER your card goes through, hence AFTER the sale & it is well established law that putting on a receipt is not posting notice in a "clear & conspicuous place". It's not even so much that they're doing something illegal, it's how they handled it. Telling your customer AFTER a sale that "there are no returns or exchanges" is already very underhanded & low-vibration. But I gave them the benefit of the doubt - maybe they just don't realize or didn't think that through? But when I kindly brought it to their attention, I got cold-shoulder arguments & excuses, something I was very taken aback by, esp in a place that's supposed to be "high vibration"-?
Both times I stopped in she promised that Jolie would call me to talk about it & both times I got no phone call. I know Jolie, so I was kinda glad it happened to me bc anyone else may not be as friendly about it & could threaten with a lawsuit or complaint. I was just going to let her know what the law was so she could change a couple things before getting into real trouble, as I know how to easily fix this. Now I'm going to be forced to dispute the charges through my CC co & document my efforts to resolve this matter & she can deal with their attorneys instead... I wish her well, maybe she has her own demons that she's dealing with right now, but I won't be buying anything from either of her stores again.