F Yacoob
October 25, 2017 14:22
This place is okay in the sense that the coaches are really nice. The curriculum gets a little boring if you go once a week and is literally the same if you go multiple times a week. After a while, my kid just wanted to play with the bouncy balls and well, he could do that at home.
The main reason for the poor review is their cancellation policy. And I suppose if you wrap anything in the word "policy" what rights does the consumer have? Once a member decides to cancel, they have to pay for one more month, regardless of whether or not their situation/schedule allows them to attend those classes they pay for. And of course they use the nice tone, "oh we're so sorry but that's the policy, and of course we don't want you to pay for something you can't use, so here's a gift card you can't use or a punch card you can't use" (because if you COULD then you wouldn't need to cancel!) They claim they told me about this when I signed up but neither my husband or I remember, so who knows? What I do know is that they have lost my son as a customer. I probably would've taken him back when I could because at least he got to interact with other kids once a week, and any future babies, but now I definitely won't because of their user-UN friendly policies.