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Rated 3.4/5 based on 28 customer reviews.
February 4, 2020 09:38

Extremely long story short.

Wasn't aware I was a "member" until I was charged.

I was member of Aspire gym.

100% competition to planet fitness.

Unfortunately Aspire closed.

Planet fitness steps in buys out all the contracts.

"Allegedly" emailed/called everyone. "Except me"

Charged my account without my permission.

Visit the location (PF) ask questions on how they got my information.

Was explained that they bought all the contracts once Aspired closed.

Already took the loss with the Aspire closing.

It's terrible of Planet fitness which I'm not even a "member" of charge my account.

I wouldn't even be writing a review if I got a refund.

Would have never gone there if my account wasn't charged.

I'm not a Member. Just wanted a refund to a gym I didn't even sign up for.

February 3, 2020 14:33

Is my happy place.. Every time I'm there everyone is helpful and friendly

December 31, 2019 16:43

Inexpensive place to work out. Bring one person as a guest. Get a tan or use one of their massage chairs/bed

October 4, 2019 20:26

Nice place, Indeed judgement free place.

September 14, 2018 12:11

This gym is always clean. The people who go to the gym are nice and sometimes the people who workout here help us. They have great machines and great treadmills. They have a water fountain to whoever needs it and it also has a place to refill water bottles.

September 3, 2018 18:57

This place is amazing I come here majority of the time. The equipment is always clean and ready to use. Also to mention Arianna Wasley is a tremendous worker it's always a pleasure seeing her on the days she works. Overall amazing team

September 3, 2018 18:57

This place is amazing I come here majority of the time. The equipment is always clean and ready to use. Also to mention Arianna Wasley is a tremendous worker it's always a pleasure seeing her on the days she works. Overall amazing team

August 16, 2018 05:05

After working out at pf for 6 months I find the staff to be incompetent and judgemental. I never see group sessions and the equipment is useless. Staff sit at front desk when you come in you can't scan in they take your keys and scan you. It's intimidating to come in to a desk full of creeps. You never see them assisting members just gossiping at the desk. Awful awful. I wish I could cancel membership

August 16, 2018 05:05

After working out at pf for 6 months I find the staff to be incompetent and judgemental. I never see group sessions and the equipment is useless. Staff sit at front desk when you come in you can't scan in they take your keys and scan you. It's intimidating to come in to a desk full of creeps. You never see them assisting members just gossiping at the desk. Awful awful. I wish I could cancel membership

August 10, 2018 20:01

Very clean and new machines! The staff there is super nice and welcoming especially Ariana Wasley , such a friendly face !

June 7, 2018 23:27

They are going down hill. Their staff is getting lazy, Not answering the phones but can text in a heartbeat on their personal phone, really lazy to help look up members (she told me I should download the app and figure it out outside because she was oh so busy talking about her personal life to another coworker), its not so clean anymore. They used to be nice I used to love this gym, not anymore. I do want to point out their is a staff member there secretly taking pictures of a guy working out and laughing. I find that unacceptable, rude, and disrespectful. He's working out trying to get in shape so much for a judge free zone. I just decided to cancel my membership. It was worth finding another gym. Rather be somewhere where the staff is alert, wanting to help, and not sharing their miserable status of their job title. :/

June 7, 2018 23:27

They are going down hill. Their staff is getting lazy, Not answering the phones but can text in a heartbeat on their personal phone, really lazy to help look up members (she told me I should download the app and figure it out outside because she was oh so busy talking about her personal life to another coworker), its not so clean anymore. They used to be nice I used to love this gym, not anymore. I do want to point out their is a staff member there secretly taking pictures of a guy working out and laughing. I find that unacceptable, rude, and disrespectful. He's working out trying to get in shape so much for a judge free zone. I just decided to cancel my membership. It was worth finding another gym. Rather be somewhere where the staff is alert, wanting to help, and not sharing their miserable status of their job title. :/

May 22, 2018 13:53

Has all the equipment you need to whip yourself into shape. They have personal trainers to help you focus on certain areas you want to work on. They have tanning booths,massage chairs and also a red light booth which helps with your skin. Locker rooms have lockers,showers and toilets which are nice and clean. If you need a water or protein shake during or after your workout,they have that for members at a discounted price. They also have tanning lotions and special glasses for tanning booths available. Great place with everything you need.

May 22, 2018 13:53

Has all the equipment you need to whip yourself into shape. They have personal trainers to help you focus on certain areas you want to work on. They have tanning booths,massage chairs and also a red light booth which helps with your skin. Locker rooms have lockers,showers and toilets which are nice and clean. If you need a water or protein shake during or after your workout,they have that for members at a discounted price. They also have tanning lotions and special glasses for tanning booths available. Great place with everything you need.

March 28, 2018 20:50

Very nice and clean. Affordable, plenty of space. Best gym overall in waterbury. Trust, I did research and stopped at several and this location is the best hands down.

March 27, 2018 00:47

First of all anyone joining needs to know that it's not $10 a month or $20 a month but they add in a $40 annual fee on top of that plus tax. So when you join this place it already leaves a bad taste in your mouth.
Now let me say that the Waterbury Planet Fitness is THEE worst gym I have ever stepped foot in. I don't even want to waste time discussing the bad about this piece of S!%# gym because they don't care and only cater to people who are clueless about working out. By locking people into a 1 year contract, they feed off of peoples good intentions of thinking they will stay at the gym for years when in reality they know the average person stops going within 2 months of joining. Just everything about this place is disgusting. The "auto response" they will leave after this review says everything else.

March 22, 2018 15:17

Just in a rough part of town. Don't leave anything in your car doors. The inside has seen better days. But then again it's a pf you get what you pay for

March 21, 2018 20:46

First of all anyone joining needs to know that it's not $10 a month or $20 a month but they add in a $40 annual fee on top of that plus tax. So when you join this place it already leaves a bad taste in your mouth.
Now let me say that the Waterbury Planet Fitness is THEE worst gym I have ever stepped foot in. I don't even want to waste time discussing the bad about this piece of S!%# gym because they don't care and only cater to people who are clueless about working out. By locking people into a 1 year contract, they feed off of peoples good intentions of thinking they will stay at the gym for years when in reality they know the average person stops going within 2 months of joining. Just everything about this place is disgusting. Nothing else to say

March 8, 2018 16:55

I love going to this gym, the trainer is great and there are so many options on equipment

March 3, 2018 19:25

Great spacious gym with a lot of machines, but it's not too secure. My car was broken into here and it was parked right in front under the camera and they couldn't see who did it.

December 13, 2017 22:06

Very nice and clean gym. Affordable and by far the best gym I've seen in Waterbury

November 20, 2017 09:02

Great and friendly place, as the Moto goes it is a judgement free zone so anyone can go there and work out and feel accepted.

November 11, 2017 20:34

Truly a judgement free zone. People who know the equipment are willing to show you how to work the equipment. The instructor is knowledgeable and good with different people's abilities.

October 25, 2017 12:31

I use to Love this gym. However, I think it could have more leg room to move around. More up to date equipment. Spin cycle, kick boxing, zumba. Dust free and more germ free. I see that the users don't wipe the equipment down after every use. They Just hop and go. It's just over crowed. . You get what you pay for.

October 25, 2017 12:31

Not bad for what u pay. The one thing I hate is that they have one incline bench and for whatever reason people there seem to think that its cool to use it as a squat rack staff doesn't address this issue ever. Again people incline bench is for chest Squats work your legs.

October 25, 2017 12:31

Clean gym, friendly staff, and good ambience. Just don't understand why there's no deadlifting allowed.

October 25, 2017 12:31

"If exercise was so good for us, how come there's no professional athletes that live over 100?"
-Dr. Joel Wallach

October 25, 2017 12:31

Thieves.... Incompetent Thieves. I have had a laundry list of problems with this gym dating back to my very first visit, but my main issue does not lie with the facility, it lies with the personnel running it.

I've truly never dealt with more incompetent, unprofessional people in my life. They have no concept of customer service, to the point where a manager who refused to give me his name hung up on me while I was attempting to update my payment information.

Fast forward a month. Now I am being told I have a past-due balance on my account, because a bank card that I've ALREADY TOLD THEM is no longer active was declined. This is the exact same issue I had a month ago, resurfacing, because a certain unprofessional manager refused to take my updated payment details. I have every intention of cancelling my account, because I've never felt so disrespected as a paying customer in my life.

If you want customer service, don't go to these clowns.

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