Ingrid Esposito
October 25, 2017 15:40
I purchased a gift certificate for a x-mas gift, after checking out other spas, I selected Tranquility, as they had a massage package geared for a man. He had never had a massage before, so I wanted the entire spa experience for him. A steam shower was offered in the services, so I physically went the there to purchase the certificate, and made it a point to tell them, with the hour massage, and hot stones, I wanted him to use the steam shower. My boyfriend called me from the car to tell me he was done, I asked how he liked the steam shower, he informed me it was never offered by any of the staff. I immediately called to ask why it was not offered, was put on a very long hold, called back, and they wanted to put me on hold again, I asked for a manager, the girl said she was, I began telling her, and she said she was very busy, could get back to me.
By the tone of her voice she was Clearly uninterested, could't be bothered to contact me back.There are many other spas to choose from in the area. Tranquility is obviously not big on customer satisfaction............