Elise D
August 8, 2018 12:23
I signed up for the week trial online for the WEST HARTFORD location. I scheduled my first class for 4:45 in the afternoon. I arrived at 4:25 so that I could stretch prior to class and complete the requisite papework. Much to my surprise the doors were locked.
I tried calling to let them know I was outside and there was no answer so I left a message indicating that I had signed up for class and no one was there. As a note, it did state online that they were supposed to be open during this time.
Also, in the response they posted below, they claimed they never got a call from me so I opted to post the screeshot of the call where I left my message. Curious how they claim they never got it....
I never received a call back, email back, or any type a response from this business. I think it's wonderful that they are doing such fantastic business that they can ignore people who are trying to join their gym, but I find this level of service in excusable. As a result, I was stuck getting home in over an hour and a half of gridlock traffic trying to make my way through Hartford at this time.Had they simply bothered to call me to let me know that they cancelled class or even bothered to call back at all this wouldn't have been an issue.
Overall a very poor experience with trying to try this facility