Reviews

Rated 3.8/5 based on 29 customer reviews.
March 18, 2020 21:14

Though I do understand that they are a business, due to the epidemic we are facing they are closed. Which means I cannot use any of the facilities they own. My issue with that is they made sure to take not only the annual fee but also the monthly fee. So now I'm paying for something I can't even use. I think with the fact that people are losing their jobs over this every company has to make decisions and since they are not paying anyone to be at the gyms then why take my money. $10 times 2 is medicine or necessities needed at this time that are unexpected expenses, not to mention the $80 for the annual fee.

March 2, 2020 16:25

Great stress free environment. The staff is attentive to the materials and machines. The facility is always clean and well maintained. I find it worth the money to work out here

December 24, 2019 14:21

This place is awesome!! I reviewed many fitness clubs in this area before settling on planet fitness and have not regretted it once. From the friendly staff to the cleanliness of the facility I have been very happy. I started working out in August 2019 and have made steady progress. No hassles and friendly clientèle make it an easy comfortable place to workout. I would highly recommend Planet Fitness to anyone looking for a new start on their fitness journey.

December 10, 2019 10:25

Very clean, great staff, and awesome equipment! Hell yeah!

August 16, 2018 18:56

Been a PF member for a few years now. And have been in several gyms.
Always friendly staff, clean facilities and equipment in good working order.

August 16, 2018 18:56

Been a PF member for a few years now. And have been in several gyms.
Always friendly staff, clean facilities and equipment in good working order.

August 8, 2018 07:24

Had a year long membership with them. Clean restrooms and no shortage of equipment. Busy times for some reason was always Tuesday through Thursday

August 8, 2018 07:24

Had a year long membership with them. Clean restrooms and no shortage of equipment. Busy times for some reason was always Tuesday through Thursday

July 10, 2018 05:14

Planet Fitness is a gym I would highly recommend. The customer service is consistently good, employees in particular stands out - they are kind, outgoing, and always willing to go the extra mile.

July 10, 2018 05:14

Planet Fitness is a gym I would highly recommend. The customer service is consistently good, employees in particular stands out - they are kind, outgoing, and always willing to go the extra mile.

June 28, 2018 16:51

Nice new gym with very helpful and friendly staff. Dzana, Jesse and Dominque especially are all very nice and always helpful and go out of their way to make our gym experience the best.

June 1, 2018 10:46

Good gym great price. Bigger dumbbells would be nice. There is always cardio machines available.

May 19, 2018 00:25

When I found your "Planet", I was already a Black Card member for years and always liked exploring other planets. Yours is great except for 1 thing only. There seems to be a timer on your hot water showers. It takes me longer (personally) than 5 minutes to get a good shower done.
I went back in there tonight and the Water situation hadn't improved at all. IT WAS WORSE!! No pressure at all. And luke warm water at best.

May 12, 2018 12:34

A great place for complete quick workout. Good suntanning booths, good massage beds. There is no sauna, steamroom, or pool at any PF locations. Could use some higher weights on the fixed W bars for doing tricep presses on bench.

May 11, 2018 16:20

Extremely deceiving billing. They do tell you that you'll be charged an annual fee but they neglect to tell how far in advance you need to cancel so you won't be charged. They also lie to you that it's a corporate charge and give you a number that when called is automated and when you push any button that might possibly relate to a billing related question or dispute the corporate number tells you "that is handled at the locally owned club level".

They will not refund the money despite canceling. I've called and gone in and they just redirect from one person to another.

Be very careful Because they will not tell you the truth when you sign up.

I'd recommend just about anywhere but here.

April 26, 2018 18:47

This gym would be fantastic, however, the girls at the front desk are extremely rude. They ruin the vibe for the whole gym.

April 16, 2018 22:25

The staff is the best! The trainer finds time to work around my schedule. Its a nice clean place to work out. Just the best all around!

April 15, 2018 19:41

I love this place so dam much! I recently became homeless living in my truck due to outrageous prices on rent. As a Denver born native I got a membership here and learning I can take showers daily and shave too so I can be fresh for work. I'm so happy for that. Most of the staff is so friendly and understanding. 6 stars planet fitness!

April 1, 2018 15:08

This branch is awesome. The girl that works in there is professional and helpful. The members of the gym seem decent and reputable people. No profanity, no awkwardness and pretty quite people.
Decent exercise machines and rest rooms.
Much classier than the one in northern Denver, that's across the street from Wal-Mart.

April 1, 2018 15:08

This branch is awesome. The girl that works in there is professional and helpful. The members of the gym seem decent and reputable people. No profanity, no awkwardness and pretty quite people.
Decent exercise machines and rest rooms.
Much classier than the one in northern Denver, that's across the street from Wal-Mart.

February 28, 2018 16:32

Friendly staff, nice locker room and a huge gym. I gave it 4 stars because the members here are a bit rude. Other than that nice gym overall.

Update 2/16/18
I lowered my 4 star to a 3 star just because now the gym is overcrowded. It's difficult to find a machine that's not in use. I literally waited almost 10mins for a machine to become free. I even tried going to another machine but no luck. I also tried coming in at a later time like around 9:30pm and the gym was still packed. Me and the wife couldn't believe the amount of people still at the gym that late. I think the owner needs to open up another location because that's ridiculous.

February 16, 2018 20:54

Friendly staff, nice locker room and a huge gym. I gave it 4 stars because the members here are a bit rude. Other than that nice gym overall.

Update 2/16/18
I lowered my 4 star to a 3 star just because now the gym is overcrowded. It's difficult to find a machine that's not in use. I literally waited almost 10mins for a machine to become free. I even tried going to another machine but that was occupied. I also tried coming in at a later time like around 9:30pm and the gym was still packed. Me and the wife couldn't believe the amount of people still at the gym that late. I think the owner needs to open up another location because that's ridiculous.

January 14, 2018 15:20

Staff lacks profesionalism and overall acountability. The facility is nasty and does not get cleaned if ever. The showers suck and are always dirty. They will kick you out for just sitting and relaxing in the spa area even if your a bc member. The entire staff acts rude and the asst manager will personally attack and judge you to his hearts content without repercussions from corporate.

December 31, 2017 16:40

The service at this location is horrible I was actually bit by an unmarked service dog in there workout section. I was actually told by Cali one of the girls that worked the front that there was nothing I could do and that I was not allowed to call Animal Control. This was not the first time that I have come across such horrible customer service at a Planet Fitness located in the Denver and surrounding areas. It is such a shame because they do have a new facility but the people they hire to work there are sub-par. It is my first hand knowledge that this Planet Fitness especially cares nothing about its customers

October 25, 2017 11:56

Just joined today and i gotta say. I was hesitant at first. Was just gonna do the 10$ a month and see what happens. But after taking the tour and realizing just how often i am gonna b using this. Ive got a full 4 week class schedule planned out, i went with the 20$.

October 25, 2017 11:56

The gym is nice and the staff looks friendly enough. Though, their communication skills aren't the best. I signed up for a membership thinking I would use it before realizing that I wasn't (that's on me) but I went to cancel and the staff member who helped said I was canceling just in time because in a few more days they would charge me the annual fee. A few days later when I was looking at my bank statement, I realized that despite what the girl had said, they still had charged me the annual fee. When I emailed them about it, they said that I had to have canceled around a week earlier for them not to charge my card and that it was nonrefundable.

October 25, 2017 11:56

I love your Biggest Loser 30 minute circuit BUT you have a sign posted asking people to leave the equipment for people doing the circuit. I've run into this the last few times where there's some random person taking up the circuit equipment and when I kindly ask if I can continue on the circuit I get treated rudely by them. You have several staff members just standing up front - I've made comments but nothing seems to be done about it or cared. This is the reason I come to your gym and I'm getting tired of it. If they could just check on it that would be very beneficial.

October 25, 2017 11:56

Planet fitness has been awesome so far. It is for the most part a very clean and hospitable faculty for being a gym. They have plenty of different types of equipment and plenty of each type available to members even on busy days. The only thing that I can comment on is how bored the staff always look.

October 25, 2017 11:56

Friendly staff, nice locker room and a huge gym. I gave it 4 stars because the members are a bit rude. Other than that nice gym overall.

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