Reviews

Rated 2.5/5 based on 24 customer reviews.
September 25, 2018 15:19

WESTMINSTER HAS CLOSED TODAY...THAT IS THE 3RD GYM THIS MONTH. "CORPORATE" WILL BE CLOSING TOO. THEY STILL HAVENT PAID EMPLOYEES... PAY CHECKS EITHER BOUNCE OR DONT EXIST! I SUGGEST EVERYONE GET A LAWYER!!!!

September 8, 2018 00:49

This place is a scam. Signed up for a month to month membership and tried to cancel only to find out it was a 1 year commitment without telling me up front. Cancelled my membership, paid it in full. Now they have restarted billing me and I have not been there for over 1 year. My bank tells me I am not the only one of their customers that have this issue with this business. Only if you never intend to leave because they will continue to bill you indefinitely. They leave you messages to call back but they never answer so it is impossible to talk to someone to get it resolved. My advice stay away from these crooks.

September 8, 2018 00:49

This place is a scam. Signed up for a month to month membership and tried to cancel only to find out it was a 1 year commitment without telling me up front. Cancelled my membership, paid it in full. Now they have restarted billing me and I have not been there for over 1 year. My bank tells me I am not the only one of their customers that have this issue with this business. Only if you never intend to leave because they will continue to bill you indefinitely. They leave you messages to call back but they never answer so it is impossible to talk to someone to get it resolved. My advice stay away from these crooks.

September 4, 2018 19:28

CLOSED ARVADA LOCATION WITHOUT WARNING.

No phone call, no text, no email, no sign a week or 2 ahead of time. Location was only open 2 years and went down hill steadily. Said they transferred our memberships to the Westminster location... that it is "heavily staffed, better customer care". Wonder how many paper towel dispensers there are also broken or empty.

Called to cancel, apparently with today's technology, advancements in telecommunications, 4G and 5G, and fiber optic capabilities.... they are somehow still unable to cancel a membership over the phone. Which is really odd since I was able to update my credit card on file over the phone without issue less than a month ago.

Poorly managed gym. And I don't see why this location will be different. Plain and simple. It runs down hill and starts at the top. Even poorer customer service when you can't let a customer know a location is closing. Even sadder when your policy is to meet with them in person in order to cancel. As if that vain face to face encounter is going to change my mind about cancelling.

September 4, 2018 19:28

CLOSED ARVADA LOCATION WITHOUT WARNING.

No phone call, no text, no email, no sign a week or 2 ahead of time. Location was only open 2 years and went down hill steadily. Said they transferred our memberships to the Westminster location... that it is "heavily staffed, better customer care". Wonder how many paper towel dispensers there are also broken or empty.

Called to cancel, apparently with today's technology, advancements in telecommunications, 4G and 5G, and fiber optic capabilities.... they are somehow still unable to cancel a membership over the phone. Which is really odd since I was able to update my credit card on file over the phone without issue less than a month ago.

Poorly managed gym. And I don't see why this location will be different. Plain and simple. It runs down hill and starts at the top. Even poorer customer service when you can't let a customer know a location is closing. Even sadder when your policy is to meet with them in person in order to cancel. As if that vain face to face encounter is going to change my mind about cancelling.

June 11, 2018 16:41

I haven't been there but seems to be a lot of traffic.

June 5, 2018 05:32

I love this gym. Its close to my house. Good equipment, lots of machines. Problem though, I can only go very early in the mornings, and when I showed up at 3:00 this morning to work out, their hours of operation have changed from 24 hours to five in the morning to midnight. It would have been nice to know that in advance. Now I need to find another location to go to go the mornings.

June 5, 2018 05:32

I love this gym. Its close to my house. Good equipment, lots of machines. Problem though, I can only go very early in the mornings, and when I showed up at 3:00 this morning to work out, their hours of operation have changed from 24 hours to five in the morning to midnight. It would have been nice to know that in advance. Now I need to find another location to go to go the mornings.

May 19, 2018 01:31

I went to this gym two months ago and they told me my card declined so I left. Now I'm finding out they been charging me all this time smh

May 19, 2018 01:31

I went to this gym two months ago and they told me my card declined so I left. Now I'm finding out they been charging me all this time smh

April 25, 2018 09:41

Horrible I signed up while it was under construction. They were to give me a call when they opened which was not done. I found out by my bank statements 3 months after. So when i completed my contract with them. I emailed and canceled, they sent me a email cancelation confirmatin. They still had the nerve to withdraw money from my bank. I have been calling and emailing them and NO ONE has returned any of my phone calls or emails.

April 25, 2018 09:41

Horrible I signed up while it was under construction. They were to give me a call when they opened which was not done. I found out by my bank statements 3 months after. So when i completed my contract with them. I emailed and canceled, they sent me a email cancelation confirmatin. They still had the nerve to withdraw money from my bank. I have been calling and emailing them and NO ONE has returned any of my phone calls or emails.

March 7, 2018 15:39

First impression walking into the gym is that it is small and not a lot of equipment. I rated two stars not only for that, but one day I was on a machine and some random stranger came up and started correcting me without asking if I wanted help. I have been working out for years and found this offensive. After he left I saw him correcting other people. Later I found out that this was a staff member. Not a great way to approach people if you ask me. I cancelled my membership due to this and the lack of machines.

March 7, 2018 15:39

First impression walking into the gym is that it is small and not a lot of equipment. I rated two stars not only for that, but one day I was on a machine and some random stranger came up and started correcting me without asking if I wanted help. I have been working out for years and found this offensive. After he left I saw him correcting other people. Later I found out that this was a staff member. Not a great way to approach people if you ask me. I cancelled my membership due to this and the lack of machines.

February 7, 2018 18:24

Save yourself the headache of dealing with these people and go somewhere else!! If you sign up for a membership they will not let you cancel it. After months of trying to cancel my membership and them refusing to they finally cancelled it, but continued to charge me afterwards! They refuse to void those charges, and threatened to send me to collections if I didn't continue to pay them! There are multiple Chuze's and a VASA is opening up down the street, my advise, go to one of those!!!

January 30, 2018 15:28

DON'T try this gym is a BIG SCAM I have two account and a trainer i didn't know about this they are just a fraud and now I can't cancel a trainer the I didn't even know about it and the he doesn't even work there anymore so I don't even know where is the money going to apparently I sing for a one year " trainer " they said a i have a reading contract i never walk out of there w a contract is not ok let this people get away w this and something need to be done please be careful don't sing anything even if they said is a paper where is explaining what they told you or anything because there using your info for other purposes.
hope fox 31 can help resolve this problem

Este gym es un fraude tengan mucho cuidado espedialmente la raza Latina no firemen nada x que todo lo usan como contrato mucho ojo ojala la investiagsion prosiga y dejen de estafar a la gente .

December 16, 2017 19:50

The staff was cool and showed us the place and the money is worth it too

November 22, 2017 15:59

The two imbicils I met offsite are a joke. The black kid thought he was a real funny guy. the white guy very pushy. They wanted me to sign up for a place I have never seen. and they had a bizarre sense of humor. Definitely not checking this place out.

October 25, 2017 11:55

Really like this gym, close to my house, affordable prices, and great equipment selection. at the beginning I had some issues with the PT that was assigned to me and issues not getting handled, but now under new management I am glad that my concerns have been handled, and they also have brought in a lot more things that this place was missing before. The staff is super nice and welcoming. Only thing that could make it better is Wi-Fi. Other than that, this is a great place to work out.

October 25, 2017 11:55

Now the gym is up and running, I have no issues. Great gym, prices and equipment selection. Anthony is a great employee who gives you tips to make your workout even better.

October 25, 2017 11:55

Great gym with great equipment! Staff is friendly and accommodating. Everything works and the facility is clean. Will definitely recommend to my friends!

October 25, 2017 11:55

The staff is always very nice and most importantly very helpful.! Great place to workout. Great music! I love it.

October 25, 2017 11:55

They have Authentic staff, I love coming here everyone is genuinely excited to see you. Great personal trainers as well, they are very knowledgeable. I was going over the reviews and most seem to be negative because of pre-sale problems. However, now that the place is up and running the facility is definitely one to check out.

July 19, 2017 20:44

They have Authentic staff, I love coming here everyone is genuinely excited to see you. Great personal trainers as well, they are very knowledgeable. I was going over the reviews and most seem to be negative because of pre-sale problems. However, now that the place is up and running the facility is definitely one to check out.

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