Sandra Mccullough
October 23, 2017 12:52
This is the worst experience we've ever had with a business. Our first class, which was for the youngest age group, was teeming with older siblings running around practically trampling the little ones. The class is run by a teenage girl who is very nice, but won't say a word to parents - I mean some kid could Steve Austin your toddler and she'll just watch and smile awkwardly, so definitely not worth the money. Your kid can get run over by older kids at Monkey Biz for FAR cheaper. Then, after we complained, I mean, c'mon, I'm paying for a class for toddlers, not for my kid to get pushed off all the equipment so an 8 year old can play - oh, and by the way, it's super fun to hover over your child for 45 minutes so they don't end up in the ER - they said they'd fix it. They didn't. It was beyond apparent that they don't care about anything but the money coming in. Their customer service is awful, their owner treats people as if they are lucky she deigns to open their doors to them. After my kid almost got run over by an older sibling after complaining almost weekly, we finally pulled the plug and refused to go back. I explained to them that we were upset and hated our experience. So, in retaliation, the owner sent me to collections for an extra month of tuition, get this, a FULL YEAR LATER without EVER CONTACTING US ABOUT A BALANCE. She was mad because I wrote a bad yelp review. This place is awful all around, save yourselves the horrible customer service and half ass experience. There are now many more options for gymnastics on this side of town.