Kris
August 16, 2018 14:35
I love Orange Theory but this morning while visiting this studio I got kicked out of an empty gym, just prior to a class I paid for, ....for stretching. The manager would not let me be in the gym to STRETCH. She made me go into the crowded lobby. No one was in the gym, I wasn't interrupting a class, and it was just prior to the class I was registered for. I have never had this happen before and frankly, if you are not going to be supportive to your clients while they get ready for your class then you are alienating them. I liked the teacher, it was a good class as usual. It was my third time in a week visiting that studio! They lost my business because of this interaction.