Jason Lancaster
September 8, 2019 16:37
I hesitate to leave such a poor review, but I think it's warranted. On and off for the last 2 years, I went from really liking this place to really hating it. Primarily, the problem here is management: There doesn't seem to be any.
Front desk staff is generally cordial, but could never be described as helpful or even friendly. You're just as likely to get an angry stare as you are a smile, particularly from the older staff members.
The facilities cater to senior citizens, to the point of absurdity. The gymnasium is full of classes and events for seniors, and it's nearly impossible to drop in and shoot hoops. Yet, for reasons that escape me, the dance studio is largely unused.
The pool has a fun kids area that COULD be great for families, but the water effects are never turned on. You have to make a special request - to which you get a dirty look - and then precisely 30 minutes of fun before the water effects have to be turned back off.
Speaking of the pool, the staff is grumpy and disengaged. Lifeguards look as if they're rather be anywhere else. The team in charge of the lessons is completely and totally overwhelmed by the responsibility - I showed up for lessons at the scheduled time, only to learn the lessons had been cancelled weeks ago, and no record of my registration (fortunately, I have a copy, so maybe I'll get a refund).
I don't know anything about managing a rec center, but I know that I've consistently had bad experiences at this particular rec center over the last 12 months. I've also noted a considerable amount of staff turnover. To me, this all smacks of a management problem.
But whatever the cause, I recommend anyone under the age of 50 avoid this YMCA. It's not for you.