Marilyn Wheaton
March 1, 2019 18:19
Wouldn't even give them a 1 if there was a negative number available. At Christmas, my daughter went in and bought me a very generous gift card to use in their spa. They never mentioned anything to her about closing down the club. I would never have known either had I not run in to several Pura Vida spa members trying out a hot yoga class at my club, The Cherry Creek Athletic club. We were chatting after Yoga and they were furious, they were looking for a new club becuase Pura Vida was closing. They also said Pura waited until after the 2019 dues billings were done to tell any of the members. The ladies told me they were closing for good on Apr. 1. As soon as I heard this I called to schedule the massage appt. (This was in early Feb) When I scheduled, I asked when the club was closing, although I had confirmed what the ladies said by looking at the website prior to calling. The receptionist that scheduled my massage confirmed Apr. 1. So today (Mar. 1) I called to schedule the second massage because I had a szeable amount left on the gift card and some guy answered and said in a rude tone, "We're closed for good." I told him I had $115.00 left on the gift certificate and I wanted to know how they would refund my daughter. He said he didn't know and put my through to the manager's voice mail. I left a message. We'll see... I also called the billing manager and left a message on her Voice Mail. It is interesting to note her greeting message is addressing deliquent billings and her intent to collect them!! How ironic. We will see what happens. This all seems very calculated. If they don't make good on this to us and to all the people that I know around Cherry Creek that were alleged victims of this, I say alleged becuase I dk if they have been made whole, they might have, and I am hoping the club will do the same for my daughter and I. If they don't - they can forget about opening any club in RINO because there is so much bad will developing around this, their name will forever be mud.