| Tue | 05:00 am -09:00 pm |
| Wed | 05:00 am -09:00 pm |
| Thu | 05:00 am -09:00 pm |
| Fri | 05:00 am -09:00 pm |
| Sat | 07:00 am -06:00 pm |
| Sun | 07:00 am -06:00 pm |
My experience has been similar to others. I cancelled my membership, continued to get charged unbeknownst to me, incurred late charge etc. and when I tried to get this resolved was told to pay remaining charges. I even have email with the billing dept that I cancelled my membership. This gym uses unethical practices. Read these reviews before you consider joining.
Having trouble getting your account cancelled? Continue getting charged anyway? Perhaps they ever took a new annual payment from you? You're not alone, the owner and his team seem to be having a lot of trouble taking care of the people that just want out. I do not recommend doing business with him or his company.
Well my prediction was correct. Everything was run down and not being fix because they are going out of business...
Convenient location but nasty lockers, intermittent hot water, take forever to fix broken equipment and they push personal training like used car salesmen. Going downhill FAST. Only worth it if your employer subsidizes it and you live/work very close.
** Update Sept 2018- I'm convinced the locker area should be classified as a biohazard site. The mix of of the stench from the toilets and dirty steam room is nauseating sometimes. Its especially bad when you know you have to shower in the midst of that nasty bio-stew in stalls full of mystery stains and mildew.
I've given up on complaining to management at this point.
Horrible gym. everything is always broken and never fixed. the GM feeds you excuses and never does anything to fix the issue. disgusting lockers. the steam room is a health hazard. here are some pictures I've gathered in under a month. most of this is still broken. the towel is dirty from swiping one small area of the steam room. boogers,hair, lint is all over the steam room every single day for the passed few months. the towel literally turned black just by swiping it on a seating area. showers barley work. one is always spitting steaming hot water.
Convenient location but nasty lockers, intermittent hot water, take forever to fix broken equipment and they push personal training like used car salesmen. Going downhill FAST. Only worth it if your employer subsidizes it and you live/work very close.
Convenient location but nasty lockers, intermittent hot water, take forever to fix broken equipment and they push personal training like used car salesmen. Going downhill FAST. Only worth it if your employer subsidizes it and you live/work very close.
Worked out here while Staying at the Ritz for A wedding, the View was great, machines were nice. Staff was great, they even have rock climbing and resistance bands. Better than most gyms Ive seen in Austin
Worked out here while Staying at the Ritz for A wedding, the View was great, machines were nice. Staff was great, they even have rock climbing and resistance bands. Better than most gyms Ive seen in Austin
I concur with members who indicate that the club makes it so difficult to cancel or get money back that it is potentially a fraudulent enterprise. I cancelled a membership that my wife inadvertently made, even though she and I both had free access to the club through our downtown Denver hotel. I was called by a club representative to discuss the membership within a matter of hours, and I said (before the credit card charges were even posted!) that we did not want or need the membership and cancel. He said he would talk to the manager and make that occur. Nearly two months later, after two sets of credit card disputes, unproductive conversations with the club manager in Denver, demonstrably false information being submitted by the manager to my credit card company (i.e., that we used training program, that we used the club, etc.), we are still at the same point. Now, I am learning, that despite my cancellation within hours, and all the disputes and phone calls, the club is STILL trying to charge monthly fees to my card. Thank goodness I have blocked their charges. They have effectively stolen the money they already took. This club needs to be reported to the consumer affairs divisions of the Colorado AG's office, et al. Fraudulent liars and cheats. Avoid them at ALL costs.
The value just doesn't quite match the cost of membership at Tru Fit. It's hard to justify paying to use this facility when the pool is perpetually out of commission. The staff was unable to provide me a status update on the pool repair or an estimated date of completion. I regret signing up for membership despite the fact that my employer covers 50% of it and am hoping to exit the contract and go to Colorado Athletic Club a few blocks away, where the pool actually works.
I actually really like this place. Management is making it a point to fix the pool and hot tub issue for good and the staff is very helpful. The views are nice, and they still offered free parking for an even longer duration the originally offered even though it's across the street. I really miss the pool and want it fixed but I'm sure they'll get it done within a month. And for the price you pay, you really get a HUGE value.. even without a pool and hot tub. Arut's boxing classes are on point.
I came here for my swim laps and this location is arguable.
This particular location has a problem with cock roaches lurking around. I had to report an situation to the main office that there was a dead one inside of the pool.
Additionally, the pool needs repairs rather frequently, and as a result, this will take a long time and therefore I'll have to go to an alternative center that offers a similarly sized pool. When the pool opens back up however, it takes days to warm up to average temperatures, so in the mean time it is close to freezing.
This location recently changed it's parking lot validation across the street to a bus station and it is highly recommended you do not travel down the stair case but through the ramp or elevator inside instead.
Otherwise, the staff is decent. Tru-Fit is a good company but this location has to pull itself together.
The TRUfit Company is a very nice gym.. And, the Staff are very cool people.. Thanks a lot, guys..
Loved my time at Tru Fit! Great facility, affordable, downtown, great views and even bette staff! Special shout out to Steve for excellent customer service!
Incredible value for the price. Clean, spacious facility. Has a climbing wall, boxing bag, pool, and a wide variety of cardio equipment and weight machines. Also offers yoga and other classes. Recently revamped equipment, pool, and locker rooms. I switched to here after paying too much at Colorado Athletic Club!
Management has been given several attempts to clean the gym. It rates up there with the dirtiest clubs around. Make sure you are fully vaccinated before coming. Do not use the bathroom. Equipment will be broken for up to a year before fixing. I have been going there since the first day they opened. After the cleaning crew left 2 months ago that did am amazing job, it hasn't been cleaning since. Don't take my word for it, see for yourself. 2 thumbs down.
The gym is fabulous and gorgeous. I finally get to swim in a wonderful heated swimming pool and enjoy their whirlpool. Lots of great equipment, very clean and plenty of space. I haven't found any other gym in town offering all of this for an unbeatable value. --- Also, I noticed from the profile of someone who posted a negative comment below, that they work in the fitness business for a competitor. They should delete their fake review and be nice.
Should be called TruFucked
I sent a letter of cancellation via certified mail and these assholes continue to charge my account. Look out for a chargeback on your credit score TruFit. Perpetual contracts are illegal. Would give -5 stars if I could. Save your money, join a gym or crossfit box where actual work gets done, and leave this supplement pushing, contract peddling black hole of a pyramid scheme in the 90's where it should be.
Tru Fit Athletic Club is SPAMMING our organization, multiple emails, with their 'Name your price' offer. Not appreciated, very annoying, great way to keep people away along with all the reviews about poor management.
Management has been given several attempts to clean the gym. It rates up there with the dirtiest clubs around. Make sure you are fully vaccinated before coming. Do not use the bathroom. Equipment will be broken for up to a year before fixing. I have been going there since the first day they opened. After the cleaning crew left 2 months ago that did am amazing job, it hasn't been cleaning since. Don't take my word for it, see for yourself. 2 thumbs down.
