Reviews

Rated 3.6/5 based on 28 customer reviews.
March 8, 2020 06:02

I have been to the gym in the past week since I go to the gym 2 to 3 times a week. No matter what time I work out, equipment is always available since there is plenty of it. The staff is helpful, knowledgeable and friendly.

February 22, 2020 17:16

It's not crazy busy like some gyms where I need to constantly wait to use equipment. It's so new and has a lot of options with any kind of fitness gadget you may be into. So many areas to specialize your workout for that day and it's just a pleasant and clean environment. What's not to love?? Plus, you can look outside at the lake and ducks from the main area.

January 23, 2020 07:53

I have been a member here a while now i use it for the showers. I had the guy at the desk was rude to my guest and a friend i brought for the day pass he forced them out of the restroom at 3 am telling them other members wanted to use the shower.. This was after calling the cops on us for being in the parking lot to long.. I complained to management and didn't get very far he told me he would talk to him. Now i don't feel comfortable going to my home gym i may even cancel and go elsewhere

January 8, 2020 17:42

I love that the Lakeside facility is big and roomy. I LOVE the Black Card Spa. I use it every day after my workout. There is variety of shows on the many monitors. Kevin the Trainer ROCKS. Love having classes available for my 5:30 a.m. workouts. The cleanliness is really good. The Locker room has ample lockers and space. Good showers too. The staff is attentive. They remember what I like in the Black Card spa. I appreciate that in them. I wish there was some sort of swimming or exercise pool or hot tub type of benefit. That's the only thing lacking at Planet Fitness.

December 31, 2019 15:26

Really happy with this location. I did a 30 minute cardio session with Kevin Smith and he was great. He pushed and encouraged me, but respected my limitations at the same time. He also made sure I was doing everything correctly so I wouldn't hurt myself. Love that. Super friendly guy who gave me an awesome workout! Thanks again Kevin! The facility was very clean and the staff welcoming and friendly.

December 14, 2019 12:24

Absolutely the best location I have been to!

Very clean, very well designed and well organized!

The staff here is so nice and awesome! They treat you so well!

I'm a large (fat) man and honestly the slogan of "No judgement" is so clearly true!

The other patrions are kind and not the typical "meat head, " jock" or " ultra health nuts".

Every minute I spend here attempting to loose weight and get healthier I feel accepted and great!

The facility is clean! I know I already said that but it is crazy how clean it is! The locker room is immaculate! The showers are spotless, I don't feel dirty after showering!

I strongly recommend this location!

September 25, 2018 01:09

Really reasonable prices.. it's just too hard to find a place to park downtown so I cancelled my membership

September 21, 2018 11:28

New equipment, helpful staff free WiFi, low monthly rates. Head and shoulders above 24 hour fitness.

September 4, 2018 20:42

Customer service is not something required to work there. Having a smart phone in order to ignore customers is...

September 4, 2018 20:42

Customer service is not something required to work there. Having a smart phone in order to ignore customers is...

August 30, 2018 21:23

A great gym with good trainers who know what their doing

August 14, 2018 14:23

I went to workout a this location (my home location) today and had a great experience. While giving me a tour, Marco(staff) could NOT have been nicer, very informative had answers for everything, I was really impressed with this location and what they offer. Everything was clean & spotless. Marco was tidying up while we were working out. Thank you Marco!! P.S. their air conditioning was amazing! So dislike hot, stuffy air in gyms!

August 14, 2018 14:23

I went to workout a this location (my home location) today and had a great experience. While giving me a tour, Marco(staff) could NOT have been nicer, very informative had answers for everything, I was really impressed with this location and what they offer. Everything was clean & spotless. Marco was tidying up while we were working out. Thank you Marco!! P.S. their air conditioning was amazing! So dislike hot, stuffy air in gyms!

July 23, 2018 14:16

I like it here, it's quite, clean, cool. And fun to excrise at.

July 23, 2018 14:16

I like it here, it's quite, clean, cool. And fun to excrise at.

April 2, 2018 02:36

I train here all the time. I've read some bad reviews on here and I couldn't disagree more. The staff is always on point. I train at night so shout out for sure to the late night crew. The only mild complaint that I would even state on here is weight selection. If your someone who has trained for a long time and are stronger then most there are times where this place can hamper your gains. Not having a free weight bench press also kinda stinks but I also get why they don't have one. Yes if your too much of a dbag and don't have a debit or credit card or legit checking account they don't do pay by cash or pay by bill. This os the 21st century. That is why the rates are cheap they don't have an AR team scrambling for money to be collected. Staff is good except for one person. Had the lunk alarm pulled on me once but they leave me be now. A total grade from me. Get a bench and dumbells up to around 125 and it would be A+
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March 30, 2018 23:34

Nice facilty. Great staff. Only issue is showers run out of hot water.

March 2, 2018 12:38

I went in to negotiate a refund because two months before I logged on to my account online and I seen that renewal was switched off. So I thought I was good. The first of March I was charged the 40 dollar yearly fee. I went in and told them I wanted a refund and showed them my account on my phone. They did nothing to try to help. Disgrace of a business

March 2, 2018 12:38

I went in to negotiate a refund because two months before I logged on to my account online and I seen that renewal was switched off. So I thought I was good. The first of March I was charged the 40 dollar yearly fee. I went in and told them I wanted a refund and showed them my account on my phone. They did nothing to try to help. Disgrace of a business

February 12, 2018 11:49

Was told when I signed up that there was a one time 1st year only fee of $39. On the black card membership. Now my 2nd yr they billed me another $39. That puts the membership at almost $250. PER year. And when I turn the water in the showers on full blast hot the water is ice cold! Cancelled my membership. Goodbye.

January 8, 2018 10:07

I like this Planet Fitness. The staff is nice and the facilities are what you would expect; if not a little nicer than the norm. The exterior of the building is nice and looks new. Always plenty of parking in the lot.

No area inside the gym really feels crowded at all. An entire wall is dedicated to free weights and benches which is really helpful. Also, their black card spa is well appointed with plenty of massage options and a separate entry so there isn't too much pass through traffic.

All in all, no complaints at this time. Everything has been clean and in good working order thus far. Keep up the good work.

January 8, 2018 10:07

I like this Planet Fitness. The staff is nice and the facilities are what you would expect; if not a little nicer than the norm. The exterior of the building is nice and looks new. Always plenty of parking in the lot.

No area inside the gym really feels crowded at all. An entire wall is dedicated to free weights and benches which is really helpful. Also, their black card spa is well appointed with plenty of massage options and a separate entry so there isn't too much pass through traffic.

All in all, no complaints at this time. Everything has been clean and in good working order thus far. Keep up the good work.

January 8, 2018 10:07

I like this Planet Fitness. The staff is nice and the facilities are what you would expect; if not a little nicer than the norm. The exterior of the building is nice and looks new. Always plenty of parking in the lot.

No area inside the gym really feels crowded at all. An entire wall is dedicated to free weights and benches which is really helpful. Also, their black card spa is well appointed with plenty of massage options and a separate entry so there isn't too much pass through traffic.

All in all, no complaints at this time. Everything has been clean and in good working order thus far. Keep up the good work.

December 1, 2017 02:31

Overall an overwhelmingly positive experience....very welcoming environment, great for people new to working out or those trying to get back into shape. Only real negatives are no pool or steam room, but all-in-all a very clean, new facility, at a great price with free classes with a trainer included in membership. Go with the black card membership for unlimited guest privileges, hydro-massage and tanning and half-price drinks ($1 Gatorades!)

October 23, 2017 08:33

Staff is consistently friendly, gym is clean, machines always working but two stars off for that GINORMOUS fan that is always always on. Totally get it when it's hot but that b tch is on no matter the temperature. I might be in the minority here - but to me a gym should be warmer. I'm there to sweat.

October 23, 2017 08:33

I cannot believe I have to leave a bad review for this place.The facility is nice and the staff is usually wonderful. Tonight I was greeted with such rudeness. My boyfriend and I have a black card membership together. We got it that way instead of separately so we can use different locations and use the hydrobeds. We've never had a problem with it. However, Georgina, and older woman refused us entry into the beds saying its a "privilege we didn't pay for." EXCUSE ME!!?? WE HAVE YOUR HIGHEST LEVEL MEMBERSHIP. My next call will be into corporate. I don't appreciate it when people think they can have an attitude with you and get away with it. I love that gym too much to worry about getting such horrific service there.

October 23, 2017 08:33

They're great TIL you try to cancel.

Red headed goatee man will Then make fun of your attire, And tell you happily "you have to cancel at a different gym."

But much like the classic super Mario Brothers no matter which gym you drive to, you always need to go to another gym. "I'm sorry Mario your gym cancellation is it at another gym. "

And like a Jedi mind trick it works!! "oh ok I'll drive there then "

October 23, 2017 08:33

Apparently you need a bank account to even workout here.. I have had a direct deposit card for years and I have even gotten loans with it, but it's not enough for me to sign up here, very disappointed and the lady up front wasn't very sympathetic. She was more concerned with getting me out of her line. Will try my luck elsewhere..

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