Ashley Woodard
October 23, 2017 12:28
I really enjoyed this gym when it was at it's smaller location. It felt more like a community and less like a typical gym that's only after your money. After expanding to their bigger location, I extended my contract to keep my old member's rate. However, due to changes in my schedule at work, I found it hard to attend kickboxing classes since there's only a couple of times available. I asked to cancel my membership at the end of my second contract and was given the run around by whoever is behind their billing department email address. I had made it clear from the beginning I wanted to cancel, but was pushed to come in to have a meeting. Finally after a month of trying (and a charge for $125 as a month to month member), I was given the cancellation form. I filled it out and returned it via email with no confirmation that my membership has actually been cancelled. Poor customer service as soon as they find out you need to cancel.
UPDATE: Just as expected, I was charged again. I can't seem to get out of this contract no matter how hard I try.