| Tue | 06:00 am -09:00 pm |
| Wed | 04:30 pm -09:00 pm |
| Thu | 06:00 am -09:00 pm |
| Fri | 04:30 pm -09:00 pm |
| Sat | 09:00 am -01:00 pm |
They have refused to give me contact information about who to speak to when there's serious issues. If you dont fit there standards be prepared to be discriminated against.
Loved the workout but not worth the price! No options that worked for my needs and they don't seem concerned about it. If they offered a good value option, I'd definitely sign up -- but not worth the absurd prices they are charging. I'm driving across town to workout in a much nicer gym, with childcare, healthy cafe, flexible options for classes, indoor/outdoor pool, spa and half the price!
Love the instructors and the classes are fun, but the owners of the company suck and that overrides everything else for me.
The owners overwork the instructors, you can tell they are burned out, and there is a lot of staff turnover. The company is not focused on retention, they are focused on getting new members and making more money. It is way overpriced for what you get, and they force you into a contract to continue with the classes.
Class has been canceled before because they only scheduled one instructor and she had an emergency to attend to and they had no backups scheduled. They directly blamed the instructor for not showing up when she had to take her dog to an emergency vet, instead of the company claiming responsibility and having management come in and teach a class... that is what a good business owner would do.
Now I am stuck paying $140/ month for this gym until next February and I feel totally ripped off and disappointed. Also there is no childcare provided. Save your money and look elsewhere.
Customer service for this gym is horrendous. I was able to transfer to another gym in the Denver area, but was still being charged here, even after I told them various times to cancel my membership at their gym because I did transfer everything correctly. I have been trying to get a refund for those months I was charged, and received no response from anyone. Would not recommend. The management is irresponsible and extremely unprofessional.
Good instructors, although they constantly change and good atmosphere BUT...the membership cost and renewal sucks! I was a member for a full year and then was told I had to sign a new contract when my membership expired. I told them I was in the military and didn't want to renew for an extended period because there wasn't a studio in the area I was moving to in a couple of months. They told me I could still renew and just provide my mailing address change form to cancel my membership BUT here's the catch...my only options were to buy a pass for 35 classes for $739 or sign up for a 7 month membership at $139 per month, instead of the $106 per month I had been paying for the last year. They claimed since they knew I was moving I had to sign up for the higher rate 7 month membership instead of the lower rate 12 month membership. I will never get a membership with this studio again. No membership flexibility after a 1yr commitment and no membership flexibility for military families that have to move.
Seriously so much fun! I feel so good after class! If you as re looking to have fun while working out, this is the place to be at!! You have your trainers who help and push you to be better! So happy I joined ILoveKickboxing!
Seriously so much fun! I feel so good after class! If you as re looking to have fun while working out, this is the place to be at!! You have your trainers who help and push you to be better! So happy I joined ILoveKickboxing!
Pretty decent workout, but you would think they would handle military and family members pcs a bit more smoothly. My husband had orders to pcs to korea with dependent. Manager denies it because my name isnt on it. To top it off once I gave the manager other paperwork, I had to wait a full week to get a reply. As days were waisted and dragged. Once I got a reply it was accepted, I didnt get any confirmation it was cancelled. About two weeks later I got charged. I had to call my bank. Manager states they did cancelled and that they returned the money. My bank noticed the money was manually taken. I was hoping to come back to the gym after korea. This entire issue was a horrible experience. I am deft not coming back.
Pretty decent workout, but you would think they would handle military and family members pcs a bit more smoothly. My husband had orders to pcs to korea with dependent. Manager denies it because my name isnt on it. To top it off once I gave the manager other paperwork, I had to wait a full week to get a reply. As days were waisted and dragged. Once I got a reply it was accepted, I didnt get any confirmation it was cancelled. About two weeks later I got charged. I had to call my bank. Manager states they did cancelled and that they returned the money. My bank noticed the money was manually taken. I was hoping to come back to the gym after korea. This entire issue was a horrible experience. I am deft not coming back.
ILKB has been the best place that I have been so far for a workout. You will leave sweaty and tired. But it will be so worth it. You will love this place!
ILKB is literally a life saver. I go into every class half terrified for my body and end the class feeling good as new. The first 15 minutes are the hardest but punching that bag makes everything worth it. The instructors are also the most down to earth people you will ever meet. Seriously. Also, I have lost one pant size in a month !
ILKB is literally a life saver. I go into every class half terrified for my body and end the class feeling good as new. The first 15 minutes are the hardest but punching that bag makes everything worth it. The instructors are also the most down to earth people you will ever meet. Seriously. Also, I have lost one pant size in a month !
ILKB is literally a life saver. I go into every class half terrified for my body and end the class feeling good as new. The first 15 minutes are the hardest but punching that bag makes everything worth it. The instructors are also the most down to earth people you will ever meet. Seriously. Also, I have lost one pant size in a month !
An awesome gym whose staff is dedicated to supporting you in achieving your goals and makes sure you have a great time doing it! The classes stay interesting with a healthy balance of the familiar and new so that you can refine existing and develop new skills. Sign up you will not regret it!
An awesome gym whose staff is dedicated to supporting you in achieving your goals and makes sure you have a great time doing it! The classes stay interesting with a healthy balance of the familiar and new so that you can refine existing and develop new skills. Sign up you will not regret it!
I found the best workout and the most supportive staff any one could ask for. Been a member of gyms from time to time and never succeeded on any of my goals. Today I've found the support I need to achieve what I have longed for. A fit mind and body. Thank you to all the amazing staff!!
I bought the trial after seeing it with the announcement they were opening in June on Facebook. I have been going since the first week they opened, the energy is high, the workout is fantastic, and the friends I have made during my 35 pound weight loss journey are priceless! The trainers are motivating, and they care! Fantastic atmosphere!
At first I was SO nervous to try this workout! I had never done anything like this. OMgoodness! Where has kickboxing been my whole life! What a wonderful workout! And the staff! Wow! I can not say enough great things about them! So kind, supportive, and motivating!
This a great work out that's FUN and keeps you coming back for more. Every class is different so you don't get bored at all. The 'warm up' will force you to push yourself and after you make it through that, the fun begins ! Most of the coaches are great, some are definitely more passionate then others, but the class is what you make it ! They have monthly challenges, scavenger hunts stuff like that, which is fun. Gives you an opportunity to connect with other members outside of class. I've met a great group of people here.
Update
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My original post stays the same but I'm not about trying to take down a business or anything just put out facts with that being said the manager Tony did reach out and offered me free classes and tried to fix the original problem. Although it did not change my mind and I was upset that it took a negative review to "reach out" I know I've seen many owners lash out and I'm sure there had to be some biting of the tongue when you read negative things yet he responded in a professional manner although it was just too late for me. So because of Tony I changed to 4 stars because to me a 5 is a perfect place and well this was not the ideal perfect scenario. Thanks Tony for getting back with me.
Original post *****
So I've never stepped foot in this studio but I will gladly explain why the 1 star and why my review. My family is a military family, we just got here from Georgia going on two months and while I was in GA I tried out ilkb there and loved it! Obviously joined it so I was sad to leave but while house hunting here one weekend, I saw a ilkb studio! I was excited to say the least because I actually have a punch card with 20 classes left so I messaged them here asking if I could transfer my classes which they said yes! I also was excited because I thought maybe this is a good way to meet new people since I'm new and all. So strike one was when they told me just have them call us to get your info so I thought uh I have to call them to tell them to call you? Why not just call them? But I was like OK so I messaged ilkb in Columbus, GA and they happily said they would (no surprise there), gave them the number and well a month later the folks in GA have left messages or been told to call back later and still no transfer. I finally told the wonderful folks at ilkb GA thank you and to forget it. Any business who can't take a min to call someone back in reference to a customer who mind you would have signed up after the 20 classes because I love this program, isn't an organization I want to deal with. It's obvious they don't care about the people by their actions or shall I say lack of. I'm glad others have had better experience but as for me I couldn't even get the foot in the door and I was trying to give them my business! I was looking for them, not the other way around. I sure hope the next person in my scenario is treated better.
