| Tue | 05:00 am -10:00 pm |
| Wed | 05:00 am -10:00 pm |
| Thu | 05:00 am -10:00 pm |
| Fri | 05:00 am -09:00 pm |
| Sat | 07:00 am -07:00 pm |
| Sun | 07:00 am -07:00 pm |
The overall quality of this gym continues to drop every month and management does not seem to care or be worried. The men's hot tub has been broken for almost 2 months, it's standard for the locker room to be completely out of towels, soap and other amenities, the gym floor is constantly out of cleaning wipes and water cups, car break ins in the garage have become a weekly occurence. This gym charges over 3x the price of most gyms and even increased charges on its members while not maintaining the same facility qualities. The biggest redeeming factor for this gym is that the front desk attendants and trainers are amazing people who give me hope that this gym can still turn around.
I know you have hundreds of choices when it comes to working out, whether you do it on your own outside or going to a gym. The Colorado Athletic Club in the Denver Tech Center was running a promotion in conjunction with the apartment complex where I live for a free week including a session with a personal trainer. Free is always good in my book, so I signed up.
The facility is really nice and super clean. That's important to me, regardless if you're eating a restaurant, using a restroom, or anything else. There are lots of options for working out, including machines, classes, and there's even an area for working. The only drawback I had were the lockers, but it's totally my fault. There are signs in the locker room explaining how to work them. But being a typical guy, I didn't read them. I finally figured it out.
There are two people who deserve lots of kudos: the first being Madeleine S., Membership Representative. She is an awesome communicator. We emailed several times getting me set up with the promotion, and she explained everything that would be going on for that week. She even called me to check in to see how things were going.
The other person I want to recognize is Nick S., Personal Trainer. Madeleine had introduced me to Nick for my free session, and Nick called me to set up a time to work with him. This was my first time ever working out with a personal trainer, so Nick was patient explaining the process. He took time to get to know me, my health, and what I wanted to get out of the session. I told Nick I walk 5-7 miles every day, but really didn't know how to work out so that I could tone up my arms and love handles. Nick showed me what I could do at the Club or at my apartment's workout room so I could workout without hurting myself (a concern I've had about working out on my own).
I really enjoyed working out with Nick's help, so I asked him about continuing working out with him. He walked me over to speak with Madeleine, and we found a good membership option for me so that I could continue going to the gym. Then I worked with Nick to get a plan in place so I could keep working out with him.
Both Madeleine and Nick were so professional and made me feel comfortable. There was no pressure to sign a contract for a membership or working with a personal trainer. Sure, you can probably find places that cost less, but for me, the outstanding customer service as well as the state-of-the art facility make it totally worth it for me. It also helps that the Colorado Athletic Club is a 13-minute walk from where I live. It's convenient and Nick is helping me keep motivated to work out.
Do yourself a favor: you all will be thinking about a New Year's Resolution in a few weeks, as well as gifts for the holidays. Start early and beat the rush. Start working out now if you're not. And why not ask for a gym membership this year. Because, do you really need another pair of shoes?
Coming up on 2 years here and I don't think I can last much longer. Staff is great but it ends there. Men's locker room is gross. Mud in the shower. Showers broken for the better part of a year, to the point where there are lines to shower during peak hours. Frequently no towels. Harsh chemical smell or straight mildew scent from the steam room. The "sauna" only gets to 120 degrees F, a full 60 degrees below it's useful range. Really hard to see what I'm spending over a hundred a month on here. Save your money
Newly renovated atlas arena, brand new executive workspace, and awesome members!
Included in membership:
Unlimited studio fitness / cycling / yoga (including hot and fire) classes (schedules attached), cardio, weights, function training floor, brand-new 5,200 sq. ft. Atlas Arena (turf, tires, sleds, platforms, BoxMasters, airdyne bikes, kettlebells, etc.), indoor lap swimming pool, whirlpool, dry-sauna, eucalyptus steam room, full amenity locker room (including towel service), invites to all Club parties/events, etc.
Recently renovated in December 2018. 5,200 sq. ft. Atlas Arena with tires, turf, sleds, kettlebells, platforms, airdyn bikes, BoxMasters, TRX, etc. New carpeting throughout the Club, executive work-space lobby with complimentary coffee and tea, and new studio lighting.
They only maintenance their machines upon member complaints! Most machines do not work smoothly. Was given attitude when I brought it up to the manager. Canceling asap.
Three issues:
1) no sauna in the women's locker room but there is one in the men's
2) showers could be cleaned much more often, as could the pool, I was there for three hours and the same clump of hair was stuck in shower drain from when I arrived to when I left.
3) Very poor customer service with Emily and Rachel. They were both unclear on my options when I wanted to put my account on hold. Charged me for a cancellation instead. Then when I called about the charge both were extremely rude. I was shocked.
The price for what they offer is not worth it. I have never been treated so poorly and their are far superior gyms in the area.
Very disappointing.
Three issues:
1) no sauna in the women's locker room but there is one in the men's
2) showers could be cleaned much more often, as could the pool, I was there for three hours and the same clump of hair was stuck in shower drain from when I arrived to when I left.
3) Very poor customer service with Emily and Rachel. They were both unclear on my options when I wanted to put my account on hold. Charged me for a cancellation instead. Then when I called about the charge both were extremely rude. I was shocked.
The price for what they offer is not worth it. I have never been treated so poorly and their are far superior gyms in the area.
Very disappointing.
I had been a member here for 10 plus years but this is my last month at the gym. The gym has great yoga & spin studios and a nice basketball court. The weight equipment is pretty standard, nothing special. There are a lot of cardio machines, ranging from old to new.
The locker rooms leave a lot to be desired compared to other premium gyms. 80% of the time there is a strong chemical smell that makes me nauseous. There has been a shower stall out of order for at least 7 months and the steam room is in desperate need of upgrading as it has stains and smells that never come clean.
The customer service has been up and down and the people are mostly pretty nice but has consistently been going downhill. As an example when I called requesting a cancellation, I had to call three times and had to leave three messages before I was finally emailed the form. I was also surprised there was no effort to keep me as a client, instead an email sent by a manager with no message, only an attachment.
The biggest reason I am quitting and the reason for the 2 star is the rates continue to rise even though there have been no improvement to the locker rooms in all the years i have been a member and very little improvement to the gym. There seems to be no justification for the rising rates. The gym is a small step up (towel Service, shampoo/conditioner/soap provided) from a national chain gym but costs nearly 5 times as much.I was able to join a much nicer premium competitor gym for $25 less each month than the CAC DTC charges.
I had been a member here for 10 plus years but this is my last month at the gym. The gym has great yoga & spin studios and a nice basketball court. The weight equipment is pretty standard, nothing special. There are a lot of cardio machines, ranging from old to new.
The locker rooms leave a lot to be desired compared to other premium gyms. 80% of the time there is a strong chemical smell that makes me nauseous. There has been a shower stall out of order for at least 7 months and the steam room is in desperate need of upgrading as it has stains and smells that never come clean.
The customer service has been up and down and the people are mostly pretty nice but has consistently been going downhill. As an example when I called requesting a cancellation, I had to call three times and had to leave three messages before I was finally emailed the form. I was also surprised there was no effort to keep me as a client, instead an email sent by a manager with no message, only an attachment.
The biggest reason I am quitting and the reason for the 2 star is the rates continue to rise even though there have been no improvement to the locker rooms in all the years i have been a member and very little improvement to the gym. There seems to be no justification for the rising rates. The gym is a small step up (towel Service, shampoo/conditioner/soap provided) from a national chain gym but costs nearly 5 times as much.I was able to join a much nicer premium competitor gym for $25 less each month than the CAC DTC charges.
I love this place! I've been a member here for a few months now and it's like a second home already. Rachel Milhoan (GM) and Emily Schell (Member Service Rep) are so helpful whenever I have requests or need to upgrade my membership and the personal trainers are the nicest (thanks Anna!)! I joined with the intent to focus on the free weights and power rack but I couldn't resist joining some of the free yoga classes too.
This is the best gym I've been to! It is very clean and has lots of exercise equipment to choose from. I typically go at peak hours and have never had to wait for any machines, unlike other gyms. The staff are all very friendly, including the instructors for the classes. Once again, I'll emphasize the club is very CLEAN including the locker rooms. GREAT GYM!!
This is the best gym I've been to! It is very clean and has lots of exercise equipment to choose from. I typically go at peak hours and have never had to wait for any machines, unlike other gyms. The staff are all very friendly, including the instructors for the classes. Once again, I'll emphasize the club is very CLEAN including the locker rooms. GREAT GYM!!
Always clean any the equipment is great. Clean locker rooms and a good clientele. It definitely an excellent gym. It's not 24.
I've belonged to many different gyms over the years. This is by far the best and my favorite. It starts at the top with Rachel the GM and trickles down to every member of the staff. Each time you go in you are greeted with a hello, a smile, and pleasant conversation.
What is very impressive to me is several times a year they throw Client Appreciation Parties. They spare no expense and see to it that every client enjoys themselves. I've never personally experienced such events at other gyms.
Finally, if you are looking for a personal trainer, look no further. While all of them are great, my personal experience with Mona was nothing short of phenomenal. I would highly recommend her and this gym to anyone that asks.
I've belonged to many different gyms over the years. This is by far the best and my favorite. It starts at the top with Rachel the GM and trickles down to every member of the staff. Each time you go in you are greeted with a hello, a smile, and pleasant conversation.
What is very impressive to me is several times a year they throw Client Appreciation Parties. They spare no expense and see to it that every client enjoys themselves. I've never personally experienced such events at other gyms.
Finally, if you are looking for a personal trainer, look no further. While all of them are great, my personal experience with Mona was nothing short of phenomenal. I would highly recommend her and this gym to anyone that asks.
As mentioned by others here good luck asking for a few months off your membership if you say have brain surgery, you and your doctor must fill out a form for it to be processed, not necessarily what I felt like dealing with at the time. So I left it and went to cancel a few weeks later, after my surgery, and they lost the paperwork that I turned in at that time so I ended up paying 3 more months worth of my membership before I realized their clerical mistake.
They gym is nice though...
The sales team will lie to you about the cancellation process to get you to sign up. Apparently it's okay for them to pro-rate your membership when you join, but not when you cancel. And heaven forbid the sales or management team try to work with you to get things straightened out.
One of best gym in denver . Professional & country club crowd . No outdoor pool . Heated yoga class
My wife signed us up for CAC and I am very impressed. It's not anywhere close to Lifetime but for the price, it's awesome.
