Chevis Collins
October 25, 2017 13:07
MAKE SURE TO READ BEFORE YOU GIVE THIS MONEY HUNGRY GYM YOUR HARD EARNED MONEY! Greenwood Athletic Club has the worst customer service I have ever experienced, let me tell you, they only want your money! We had been members for a year (it is a very expensive club to join, you know that going in). All members were given a price increase or the option of holding current rates by paying a year in advance for 2015. We paid the year in advance. However, what was not disclosed was the fact that they would be renovating the men's bathrooms during the year (which is what my husband loves about going to the gym, relaxing in the locker rooms, taking a nice steam and whirlpool after a long day and workout). The re-model has now been going on for 3+ months. Needless to say my husband's experience has completely changed and he is very upset. They send out surveys as the claim "their member experience is very important to them". However, when we gave a negative review as to his complaint that he hasn't used the club as much because what he likes the most has been unavailable. The response was merely, we're sorry, nothing we can do. Our hands our tied and the re-model was much needed. Since we paid a year in advance we didn't have the option of going down to a single membership for me and putting his on hold until the re-model was finished as others did and took advantage of. So we asked, okay, since we paid a year in advance, could you give us a credit for what we would have gotten going down to a single membership. Once again, nope, we can't do that. If we offered that to you then we'd have to offer to all our members and anyway you got a discount when you signed up for a year (back when they didn't disclose the plans). But they did offer us a "gift" to show us how much they appreciate our membership. The "gift" turned out to be 10 Guest Passes. Yes, that's right. They offered us something that literally has no value to us, the actual member. But they would like us to refer people to their gym by offering them the opportunity to experience it as a guest. You can bet that will never happen. Seriously. I was floored. So then I said, okay, it's clear that this isn't the gym for us. Since we can't come to a resolution, we'd like to end our membership immediately (we have 2 months left in the year). Can you please refund the last 2 months. Wait for it....nope, they cannot do that as all year long contracts are non-cancelable and non-transferrable. Huge surprise. So basically they are willing to do absolutely nothing in regards to resolving our complaint. And quite frankly, if they had done anything at all that was relevant and valuable to us, we would have been members forever. But I'm a firm believer in not supporting a business that doesn't take care of their customers first. And I don't believe you should support a business like this either.