Savannah Englert
December 26, 2019 11:02
Currently feeling pretty let down by lululemon and their customer service. My boyfriend purchased an item for me with the guarantee that the item would arrive by 12/24 or the item would be free. We still have not received the purchased item and instead of receiving our item for free, we are being offered a gift card, for a lesser value. After speaking to customer service regarding the advertisement for a refund on the item, they let us know that while they value our thoughts they don't offer compensation upon request. The only request we have made is to receive the refund for the item that THEY guaranteed. This was very obviously false advertisement, and it's really disappointing that they are now making us feel as if we are asking for more than what was initially guaranteed. Please make this right!