Katie Fingland
October 25, 2017 12:42
Do not book your birthday party with the 5280 South Gym. We booked my daughter's 6th birthday party here on February 11th, after it taking almost 2 weeks to contact people and get the right information of how to book. They didn't answer the phones during business hours, and took a while to get back to me when leaving a message. I over looked that and went into the South Gym 2/11/17 and paid a $65 cash deposit and filled out a form for her party on March 5th and 3pm.
The days before the party we tried contacting just to confirm and ask a couple last minute questions, and could not get a hold of anyone. On Sunday, March 5th we showed up at the gym at 2:35 to set up for the party at 3. The doors were locked, and no cars where in the lot. No one was in the gym to open it or supervise the party for us. We tried calling them and were even calling the North Gym to find someone who could help us figure out what was happening. No one would answer or call back. We had to re-route all the friends and family to a nearby park. Despite the winds and the kids being cold because they were dressed for an indoor gymnastics party, the kids played and had fun.
However, I have left messages each day, called during business hours, and no one has called me back to explain or rectify what in the world happened. It is now Tuesday, and since Sunday we have not heard anything from them. I have also filed a complaint with the Better Business Bureau, but did not want any parent to have to go through the same situation. Having a kid tour the party location, then get excited for a month to have a gymnastics party, only to have it be cancelled while we are at the location, was not a fun birthday surprise. I get that mistakes are made, but find it utterly incompetent and disrespectful that a service I paid for has not been given, and no one has had the decency to call me back about it.