Diana Evangelina
February 6, 2018 18:19
AWFUL experience. I signed up for one month only. So I paid for the first month with my card. I never authorized my card to be monthly drafted nor I could even make it to the gym due to my new busy schedule. When I found out that my card was being monthly drafted I called them to speak with a manager, that NEVER seemed to be available to work it out. I also was told by a receptionist, that I could not credit the classes I had paid for but I was unable to take the previous month. Meanwhile, my card was already drafted without authorization for a second time. I called in to talk with a manager which literally took TWO weeks to get hold of a manger because the receptionist wouldn't pass on the messages. When I finally got a hold of manager, she do was very kind and helpful. But by this time, it was already the third month that my card was being drafted without authorization. Yet not anything was handled. So I had called and left messages for this to be handled. Not a call back to handle it and my card is still being drafted. Thus I called to my bank to block it. The last straw : I got a called from a manager during my work hours, who left a message asking me for " 'another creditcard' that could be charged because my card wasn't getting through ". Completely ignoring my requests, and the more than crystal clear fact that I am not an active member AT ALL.
The receptionist who signs you off does NOT tell you about these details neither about that is taking your card information to be drafted monthly. Much less you are told that your classes will not be credited if you don't use them during the month. Saturdays and Sundays are open only until lunch time. And last class is at 7:00 pm during the week. Really hard to make it to the gym with that schedule for regular hours working people.
The trainers are the sweetest, kindest, able and uplifting people.
But the administration, in costumer service, is just plain AWFUL. I never had left a bad review for a business. But this is the FIFTH TIME that my card has been drafted WITHOUT authorization and myself not being an active member at a cost of $99.00 dollars every month. I called to the gym again to try to get a hold of manager: is just MISSION IMPOSIBLE, as it has always been , the manager is never there and never reachable. So I called to the bank to figure it out what has happened and the bank itself was puzzled about how had they been able to go through merchant services when my card was blocked for this business to use it.
They went the extra mile to charge my card AGAIN.
This is plain and bold dishonesty and I consider it theft.
I do not recommend you this specific location of Orange Theory, by NO any means.