Sam Ajouz
October 25, 2017 14:41
I've been a member of this Equinox location for about a year. Great training training staff and clean equipment. However for the premium price you pay they want you you by 8pm or 9pm on weekend, 10pm weekdays and few times shut off the lights 20 mins early to hint to clients to wrap up. On Sundays, they want you out by 6 or 7 and in the past 5 months, there have been 3 occasions where they closed early due to a "company event." If I'm paying a premium for a location, I would like my gym to actually be open a little . Like many, I work out in the evenings.
No combination lockers like other equinoxes (have to bring your own lock like high school), much smaller space and fewer machines.
Lastly, I moved resulting in me needing to cancel membership. NIGHTMARE, they couldn't cancel my membership over the phone first time and said I needed to mail in a letter of cancellation. I did and they still kept charging me. 3 weeks later, sent another email and still kept charging me. Call their corporate center and they kept me on hold for 20 mins. Still no resolved. I understand you're trying to keep your clients but that's ridiculous. I don't have time to cater to your unnecessary procedures.
Im a fan of most equinoxes but this is one that isn't worth the price.