Jose Bueno
November 23, 2019 23:49
BEWARE OF TRYING TO CANCEL YOUR MEMBERSHIP!!!
I moved to fair oaks, and canceled the membership because the Carmichael location closed. There's no justifiable reason for me to go to Natomas just to work out, which is where the closest location was. Long story short, my membership was never canceled, and was still being charged. I filed a dispute with my bank, and after numerous phone calls and emails to corporate and this location, across a span of about 5 months they threatened to take me to collections. I kept getting the run around and finally, the manager called her boss, who told her to call his boss I guess, and instead of hearing my side of the story, just told her that I owe money and if I paid a portion then I wouldn't be taken to collections.
I paid in the end because no one could give me a solid answer, and ruining my credit score isn't worth it. I'll post copies of the emails I have later on, but one thing I don't know if I can post is a saved voicemail where a rep from woodland claimed that she couldn't do anything with my account because it was a "corporate account".