Jane Kirkley
October 25, 2017 11:26
As explained below, the experience my sister and I had at Halo Salt Spa was disappointing. However, when the owner read the review below she called to rectify the situation. She was very apologetic, accepted responsibility and offered us another session or a refund. Since I live out of state we asked for a refund. We appreciated the fact that the owner was quick to respond and address the issues we had. Perhaps our experience with the spa was an anomaly and we should try them again someday.
Our experience at the Halo Salt Spa Sunday, May 7th was disappointing. The website claims many options for types of massage such as hot stone, cranial sacral, etc. When we called to make appointments we were told that therapists that offered these types of massage no longer worked there but the receptionist claimed that she would try to find someone to accommodate us. Not only did she not communicate our desire to the therapists she failed to tell one of the therapists that she had changed our appointment time. When scheduled, our appointment was for 2:30. On Saturday I received a message that our appointment was at 2:00 (not 2:30) and that we could use the salt room either at 1pm or 3pm. Since our massages were to be 90 minutes I wasn't sure how this would be possible, but called and confirmed we would come for a 1pm salt room session prior to our 2pm massage. At the end of our 45 minute salt room session we were told that one of the massage therapists was running late due to traffic. The fact is she hadn't been told of the changed appointment time and rushed to arrive. Needless to say she was stressed when she arrived which is not conducive to a relaxing massage. We also overheard the two therapists conversing and it was obvious that they had never worked together and the therapist who had received word about the change in time wasn't very kind to the late therapist although it certainly wasn't her fault. There was little time to discuss what we wanted in a massage and my sister certainly did not get what she wanted. It seemed as though the salt room is what most clients are there for and massage is an afterthought. The salt room itself doesn't live up to the hype; if there was a salt mist sent into the room there was little evidence of that. The reception/ waiting area is small, crowded (few places to sit) and frankly noisy for a spa that is supposed to be relaxing. It certainly isn't worth the price, especially for massage, unless perhaps you get a great groupon deal. I wouldn't recommend this spa.