Dmitry Vyakhirev
November 5, 2017 20:24
Had a horrifying experience. We visited the location on 201 Santa Monica Blvd to have a quick tour to see the amenities.
The guy at the reception was very hospitable. He introduced us to a staff member (her name was Vivian if we heard correctly). Instead of giving us a tour she started asking us plenty of personal questions like where we live, where we used to live, why we moved, where we work, do we live together or not and much more. We explicitly told that we are not confortable with such personal questions, but our voice was ignored.
Then she was kind of pushing us to sign us for membership without showing us the gym, we insisted to see it and she pushed us to leave our contact details - we also don't understand what's this for.
Finally instead of having a 10 min tour as we wanted, we spent more than half-hour answering very personal questions (for example I'd like to understand how the above mentioned questions are connected to gym membership) and only 5 mins observing the gym. And obviously we decided not to go for membership.
Time-wasting. Frustrating. Offensive.