| Mon | 05:00 am - 11:00 pm |
| Tue | 05:00 am - 11:00 pm |
| Wed | 05:00 am - 11:00 pm |
| Thu | 05:00 am - 11:00 pm |
| Fri | 05:00 am - 09:00 pm |
| Sat | 07:00 am - 07:00 pm |
| Sun | 07:00 am - 07:00 pm |
It would be nice if they had a lap pool here
Arely told me I'd be refunded for the multiple months I was charged for after I had already cancelled. She asked for a good yelp review and told me the money would be refunded and then stopped replying to my emails and texts.
Love it.. good hours, clean machines, staff very friendly.. it's all around exactly what I was looking for
Great gym in the mall that is very inexpensive. Definitely recommend it if you're looking to take fitness serious. Lots of treadmills and elliptical machines. Lots of versatility here with the more expensive package, tanning booths, water massage and classes included. All the personal trainers are friendly and very informative
Air Conditioning needs to be fixed. Bathrooms are dirty. There needs to be more maintenance in this area.
Air Conditioning needs to be fixed. Bathrooms are dirty. There needs to be more maintenance in this area.
Only second day but awesome friendly as a woman I feel very comfortable going in by myself.
Only second day but awesome friendly as a woman I feel very comfortable going in by myself.
Their new management is great!
I had an issue with trying to cancel my membership when I moved from the previous management giving me the runaround and putting me into collections. After talking with the collections agency the new manager contacted me, removed me from collections, and cancelled my membership free of charge. The location was fine for the money I paid, but I moved out of the area.
Their new management is great!
I had an issue with trying to cancel my membership when I moved from the previous management giving me the runaround and putting me into collections. After talking with the collections agency the new manager contacted me, removed me from collections, and cancelled my membership free of charge. The location was fine for the money I paid, but I moved out of the area.
Never ever going back to this place ever again. The staff there are super rude.
Never ever going back to this place ever again. The staff there are super rude.
Staff is unprofessional when asked a question. If we ask if they have wifi its a problem. If you ask them if they have more paper towels its also a problem. Went three days in a row and they were out of paper towels to wipe machines down. This is very unsanitary.
Staff is unprofessional when asked a question. If we ask if they have wifi its a problem. If you ask them if they have more paper towels its also a problem. Went three days in a row and they were out of paper towels to wipe machines down. This is very unsanitary.
Love Crunch! Love every minute of it. I get to do my own things and so many options available to workout with. If you're looking for a place to go to lose weight or whatever reason, you should definitely go to crunch, I guarantee that you won't regret it! :)
Love Crunch! Love every minute of it. I get to do my own things and so many options available to workout with. If you're looking for a place to go to lose weight or whatever reason, you should definitely go to crunch, I guarantee that you won't regret it! :)
Went in for a free pass and manager insisted we had to pay to activate the free trial. WT??? Finally gave us a 30 day pass, we stayed and this is exactly what happened. Gym Def, NOT FOR SERIOUS LIFTERS. They don't have enough squat racks, there's no space to deadlift, same muscle group machines scattered everywhere, Wi-Fi connection doesn't work, only 1 spray bottle to clean machines down, restrooms had no toilet paper nor paper towels, place gets crowded fast, hardly any free weights, Management is unskilled in customer service, Unprofessional and very Pushy. Good place if you just want to do cardio. Good filtered water.
Not recommended for advanced athletes. Will not be using the rest of the free days I'll stick to IN-SHAPE!
Went in for a free pass and manager insisted we had to pay to activate the free trial. WT??? Finally gave us a 30 day pass, we stayed and this is exactly what happened. Gym Def, NOT FOR SERIOUS LIFTERS. They don't have enough squat racks, there's no space to deadlift, same muscle group machines scattered everywhere, Wi-Fi connection doesn't work, only 1 spray bottle to clean machines down, restrooms have no toilet paper nor paper towels, place gets crowded fast, hardly any free weights, Management very Unprofessional and Pushy. Good place if you just want to do cardio. Good filtered water.
Not recommended for advanced athletes. Will not be using the rest of the free days I'll stick to IN-SHAPE!
Unprofessional staff. Never coming here again.
Honestly I felt very pressured. I didn't want to get their membership. I agreed to get a ten day just to get the hell out of there. Now instead of Stanford wife mentality it's more like preppy hell. They leave pepy messages on my phone like "so there is a proplem with your guest pass it doesn't seem to be activated." Oh and not to mention the time when I answered and was asked to come down right there on the spot to activate my pass. They have this hive mentality which is alarming. I'm not a fan. If they were less pushy and offered some kind of child care for us mother's instead of telling me to leave my some on a bench in the middle of the mall so I can work out...... Yeah shame on those who actually do. Oh and that comment " I'm not telling you how to parent but you could leave him right outside the door like other parents. Yeah right. I can't even give them no stars.
Worst customer service ever. Arely the Scammer created a double account for me and my wife saying we would pay only 20 a month for both of us and no contract. Ended up paying 100 a month and when I went to cancel the service the lady tried to charge me 49 to close the account. Called the better business bureau for wrong practice, would never recommend this place to anyone I know.
Great customer service. Positive environment.
Very clean gym. Good location. Doesn't feel crowded. Wonderful equipment. Would recommend it.
Very unprofessional staff. Do not get the year membership; they find any reason they can to charge you. I had a year membership and cancelled once my contract was up. The next month I was still being charged for my membership even though when I called they said it was cancelled. I was never informed of still being charged until the money was taken out of my account. The location is horrible and they are very picky. If you are going to make a gym in the mall at least make it suitable for weightlifting. The majority of the time I went to the gym, the weights were everywhere and the machines were dirty or broken. For a newer gym, I had higher expectations. If I could give less than one star I would.
If I could give zero stars I would! I'm usually one to understand customer service situations but what I experienced with Crunch Fitness Santa Maria is unacceptable. Areli for one had me on hold for over an hour.. i walk in to find only one person in line and her and "one of the owners" talking at the back end of the desk. I'm the next one in line yet my situation was not important enough and they kept putting me on the back burner when dealing with people buying drinks. Not cool at all. I went in prior to today and spoke with Areli about postponing my monthly payment until a later date due to a hardship and she said it was fine. No question at all about it. They ended up charging me causing overdraft fees and today I had to deal with this. Her and "one of the owners" both made it seem like I was lying about it when I have absolutely no reason to and to top it off they showed no sympathy whatsoever and tried making it seem like I was the dumb one. Couldnt even give me a corporate number. Like I Said, I'm usually understanding of situations we may run into but this was beyond horrible customer service I had to deal with. I recommend going to EVOLUTION fitness or paying that extra 12 bucks to go to the YMCA. I've always had amazing service there I should have never given this place a try. Extremely upset and disappointed at that owner and especially Areli for lying in both our faces.
This is a great gym that is very well maintained. I have recommended this gym to many people because i love it there!
Great place to be movivated from the walls to the people i love it and my personal trainner is awesome!
Great place to be movivated from the walls to the people i love it and my personal trainner is awesome!
Very clean gym. Good location. Doesn't feel crowded. Wonderful equipment. Would recommend it.
If I could give zero stars I would! I'm usually one to understand customer service situations but what I experienced with Crunch Fitness Santa Maria is unacceptable. Areli for one had me on hold for over an hour.. i walk in to find only one person in line and her and "one of the owners" talking at the back end of the desk. I'm the next one in line yet my situation was not important enough and they kept putting me on the back burner when dealing with people buying drinks. Not cool at all. I went in prior to today and spoke with Areli about postponing my monthly payment until a later date due to a hardship and she said it was fine. No question at all about it. They ended up charging me causing overdraft fees and today I had to deal with this. Her and "one of the owners" both made it seem like I was lying about it when I have absolutely no reason to and to top it off they showed no sympathy whatsoever and tried making it seem like I was the dumb one. Couldnt even give me a corporate number. Like I Said, I'm usually understanding of situations we may run into but this was beyond horrible customer service I had to deal with. I recommend going to EVOLUTION fitness or paying that extra 12 bucks to go to the YMCA. I've always had amazing service there I should have never given this place a try. Extremely upset and disappointed at that owner and especially Areli for lying in both our faces.
This is a great gym that is very well maintained. I have recommended this gym to many people because i love it there!
Very unprofessional staff. Do not get the year membership; they find any reason they can to charge you. I had a year membership and cancelled once my contract was up. The next month I was still being charged for my membership even though when I called they said it was cancelled. I was never informed of still being charged until the money was taken out of my account. The location is horrible and they are very picky. If you are going to make a gym in the mall at least make it suitable for weightlifting. The majority of the time I went to the gym, the weights were everywhere and the machines were dirty or broken. For a newer gym, I had higher expectations. If I could give less than one star I would.
