| Mon | 04:30 am - 12:00 am |
| Tue | 04:30 am - 12:00 am |
| Wed | 04:30 am - 12:00 am |
| Thu | 04:30 am - 12:00 am |
| Fri | 04:30 am - 12:00 am |
| Sat | 07:00 am - 09:00 pm |
| Sun | 07:00 am - 09:00 pm |
After a long membership I decided to leave to join a different club. I gave my notice in person on Feb 1. They have a 30 day cancellation policy so I paid for Feb even tho' I was no longer attending as I had already joined the other club. I was assured I would not be charged for March. Wrong, they charged me for March. I went in and spoke to the mgr (Corey), who promised it would be reversed. It wasn't. I'm still trying to get it reversed. My advice at this point would be - find a different club.
UPDATE: Gold's responded promptly to this review; and after a few emails sent me an email saying they processed the credit on their end. I'm awaiting the credit appearing on my Visa account.
first joined this gym in 2015. I was really excited. They remove the old borders and put this rather large Gold's Gym in. I came in because of the Endless Summer on the towels they said I could have. Couple years later they discontinued that cuz of the whole Water Crisis. The second reason I enjoyed coming here was because it smelled very strong of Eucalyptus in the steam room. Get the years went by and discontinued to smell as strong. I still enjoy coming here to use the weights. The machines are great and I enjoyed them more than LA Fitness. I don't seem like I ever have to wait to use a machine. I must come at a good time and I'm very fortunate. The cleaning staff lady is very nice. I can't say so much for the rest of the staff. Once in awhile you'll get a good greeter.
This is by far the worst customer experience. Like others on the review, when you try to cancel, they take you for a round around to prolong the inevitable to squeeze more money from you. Then if you do, they still try to continue to charge you.
Their facility is old, the equipments break down all the time and locker rooms are not well maintained. This place is losing membership so they resort to bad tricks to get you to stay. Like, oh only the manager can cancel accounts. Since when does any place that has membership policy like that? Not even credit card companies are that difficult to close an account.
All designed to make it harder for you to leave. Their management staff never gets back to you to cancel either. They are always in a meeting. NEVER AVAILABLE.
DO NOT JOIN this gym. They are plenty of others that are available. Their staff may be nice but their management is terrible.
I would to express how amazing the staff is, the child care gals have the best patience. They are amazing with my son who can be difficult and help on so many ways, so that me and my fiancé can get our workout done. God bless the child care staff and overall staff in Golds In Valencia.
MUST READ!! Since Day 1 that I joined this Location I have been Recieved with A Welcoming Attitude From All staff Especially GM Corey Carbon, Service Manager Daniel Rivera And A Well Kept Clean Facility. Nutritionist Alexandria was Very knowledgeable and would give me plenty of advice and tips on how to eat Healthy. I also signed up for some workout sessions with Personal Trainer Sarah Aguilar. Sarah Would Push Me to my full potential and make sure that I had a very tough and intense workout. Brittney from the front desk was always in great spirits and very professional. I honestly cant think of anything negative to say about this place. This place is Great and I Strongly recommend you joining this location to be a part of the Golds Family. ** I've read alot of other people's reviews about contract disputes and misinformation but I think it's up to you to ask as many questions before you sign up to make sure you fully understand everything. I did and I never had any problems. Best Of Luck to Everyone. #ProudMember#
Super disappointed with the customer service here. The facilities are fine. But total disregard for an issue I reached out numerous times for.
Super disappointed with the customer service here. The facilities are fine. But total disregard for an issue I reached out numerous times for.
I'm giving them 2 stars only because I was a member there for 2 years and it wasn't always a bad experience. However, over the last year, the cleanliness and operation of the facility is going downhill. Many pieces of equipment are broken and shower heads are often missing.
The icing on the cake though for a low review was the process of canceling. My wife added herself to my account over a year ago - no problem. When it came time to cancel, they would not allow her to remove herself. Instead, I had to go in person, luckily I was working from home that day. A month later, I decided to cancel my membership completely and I got a total run around. I went in on Sunday afternoon and was told sorry, you can only do this in person between 8 and 6 M-F (hello! - I work during those times too). When I asked if there was someone here that could sign me up, they said yes, but they don't have the authority to un-sign me up - only a manager can do that and they only work 8-6 M-F (like the rest of us). Finally the person working the front desk gave me the manager's card and told me to call her. So, at 9am Monday, I call to cancel. I get all sorts of run around again from the manager that they cannot do a cancellation over the phone, it has to be by email. So, here we go again. Finally after the email, they processed my cancellation, which will take 30 days to become effective.
My advice is this. You have many choices in gyms. Gold's is focused on one thing - their bottom line. Personally, I have moved to the YMCA down the street. It is much smaller, but they have been great with customer service, have new equipment and are genuinely more concerned about my waist line than their bottom line.
I'm giving them 2 stars only because I was a member there for 2 years and it wasn't always a bad experience. However, over the last year, the cleanliness and operation of the facility is going downhill. Many pieces of equipment are broken and shower heads are often missing.
The icing on the cake though for a low review was the process of canceling. My wife added herself to my account over a year ago - no problem. When it came time to cancel, they would not allow her to remove herself. Instead, I had to go in person, luckily I was working from home that day. A month later, I decided to cancel my membership completely and I got a total run around. I went in on Sunday afternoon and was told sorry, you can only do this in person between 8 and 6 M-F (hello! - I work during those times too). When I asked if there was someone here that could sign me up, they said yes, but they don't have the authority to un-sign me up - only a manager can do that and they only work 8-6 M-F (like the rest of us). Finally the person working the front desk gave me the manager's card and told me to call her. So, at 9am Monday, I call to cancel. I get all sorts of run around again from the manager that they cannot do a cancellation over the phone, it has to be by email. So, here we go again. Finally after the email, they processed my cancellation, which will take 30 days to become effective.
My advice is this. You have many choices in gyms. Gold's is focused on one thing - their bottom line. Personally, I have moved to the YMCA down the street. It is much smaller, but they have been great with customer service, have new equipment and are genuinely more concerned about my waist line than their bottom line.
Went back home to SCV last month and Gold's is awesome. Been to a lot of fitness centers in my military career in Gold's Valencia has done a good job. Worked out for around a week there and def the best in the area. Good heavy weights mixed with machines and all the facilities are great. Great staff always was greeted super positively with staff, especially the one assistant manager, always said happy almost friday on thursday. Great gym. My experience is people who write complaint reviews about contracts are normally idiots
Went back home to SCV last month and Gold's is awesome. Been to a lot of fitness centers in my military career in Gold's Valencia has done a good job. Worked out for around a week there and def the best in the area. Good heavy weights mixed with machines and all the facilities are great. Great staff always was greeted super positively with staff, especially the one assistant manager, always said happy almost friday on thursday. Great gym. My experience is people who write complaint reviews about contracts are normally idiots
Sales staff is no help at all, they will not disclose any important information with you regarding your contract. I had the sales representative named Clair sign me up and although the gym is kept clean their water fountains are always broken. DONT SIGN UP! IT AINT WORTH IT! THERE IS BETTER GYMS ELS WHERE! DONT MAKE THE SAME MISTAKE!
Its a good gym but beware of those contracts, they auto charge you even when you don't go and they don't inform you of that. Then when you do cancel they tell you it must be 30 days before your next charge or you will get charged for that month that you can't even use. Its a bit of a shady practice so just keep that in mind when going here.
They do seem to be overly focused on rules and compliance than just creating a fun and inviting place
Lots of different options for your workout. Nice and helpful staff. Have been going for almost 4 years and don't see why I would go anywhere else.
You guys, PLEASE DO NOT GIVE THESE PEOPLE YOUR NUMBER OR REFERNCES
they will call nonstop!! This salesman Ivan that works in this location won't stop calling me and my friends and it's getting really annoying.
Gym is very small and it's all a scam. You are better off going to LA fitness
This place is literally the best gym I have been to the staff is nice and friendly. Chris the guy who signed me up is amazing. I don't know what any one on this bad review is talking about
Not a good gym. Hidden fee's at every turn, auto renewing contracts, employees that would rather you give them your phone book then help you.
Nothing should be that obvious of a scam.
Either way I will not be returning here again and I hope other people put their money and time into a better business. Its only a matter of time until you're the next target.
P.s Melanie thanks for not being helpful at all. Its people like you who make this place terrible.
Tl:DR - Don't go here. It sucks and I wished I had someone to tell me that before they got me into a contract.
Every negative review on here is regarding cancellation issues... as with ANY gym (or anything for that matter) make sure you read your contract and understand what you're signing. Problem solved. Most gyms require a 30 day cancellation notice, some gyms have 12 month minimum commitments, some gyms have cancellation fees.... nothing out of the ordinary here. Overall, great gym! Clean locker rooms, clean equipment, free wifi, pleasant front desk staff. Would choose this gym over any LA Fitness in the area over and over again.
The sales guy was totally cool. Contracts were easy & got a good deal. The trainers are nice. The equipment is the best in santa clarita. It's a little crowded sometimes but you can still get in a good heavy workout. The best thing about the gym is the water. Best gym water I've ever had.
Just like any contract learn to read them. Never ask a salesman. And cancellation fees no s**t have u ever tried to cancel your phone service too? It's all contracts. If you sign up to attend for a 12month period and decide to cancel 1 month in of course you're getting a cancellation fee. I've been attending this gym for 8 months now plan to renew my membership. Staff works with me to let me know when free bundles come up to let my friends join. My nuclear family and a few of my friends all attend this gym. Love it.
I came back to this GG location after the management change, on good faith that they would handle their business in a decent manner. Once again however, I have been taken advantage of and lied to.
The first time I was a member here, they sent nearly $300 to collections for an undisclosed cancellation fee, without any request for payment or notices.
The second time, I was really hoping the new management had began running their business honestly. That is definitely not the case. Although I failed to read the entirety of the dozens of papers that I was signing, I specifically asked the sales rep what the cancellation policy was because of my previous experience. He said that the policy was "month to month" and that I can cancel "at any time". This happened to be a blatant lie, because when I attempted to cancel the membership, they sprung a 12 month contract, $200 cancellation fee, and 30 day cancellation notice on me. Absolutely despicable.
Not only was I lied to, the manager on the phone was completely unhelpful, and the general manager refused to honor their employee's word. Nothing has changed about this business, and it deserves the poor reviews it receives.
Bad management all around. Really aggressive with contract sales. If you walk in right now, today, you will be getting non-stop phone calls from them daily about signing up, because "they have a special."
The gym was pretty cool when I first started I even got my friend to go with me I had her on my account just for two months and when we tried to separate our accounts so she can put her card on file it was the worst experience.... customer service sucks... they didn't separate our accounts after calling several times and than they would say we will call u back never got one call back from them.... I called to cancel the contract and after that they said they would call back again... they didn't me thinking I had paid and canceled and after two months they called me saying I owed an outstanding balance I told them I was not going to pay and I wanted to talk to a supervisor.... once again no call back instead they send me to collection... like I said worst choice in gym because of employees
Great Gym! Wish they had bikes in the theater room. Should place some benches in the women's shower area. It would be awesome if the tread mills, cycles, and stairclimbers up and downstairs were faced towards the windows for a view. A couple other weird things deserve some attention. But people are people! I still recommend this location. It has great potential!!
Just like any contract learn to read them. Never ask a salesman. And cancellation fees no s**t have u ever tried to cancel your phone service too? It's all contracts. If you sign up to attend for a 12month period and decide to cancel 1 month in of course you're getting a cancellation fee. I've been attending this gym for 8 months now plan to renew my membership. Staff works with me to let me know when free bundles come up to let my friends join. My nuclear family and a few of my friends all attend this gym. Love it.
Bad management all around. Really aggressive with contract sales. If you walk in right now, today, you will be getting non-stop phone calls from them daily about signing up, because "they have a special."
The gym was pretty cool when I first started I even got my friend to go with me I had her on my account just for two months and when we tried to separate our accounts so she can put her card on file it was the worst experience.... customer service sucks... they didn't separate our accounts after calling several times and than they would say we will call u back never got one call back from them.... I called to cancel the contract and after that they said they would call back again... they didn't me thinking I had paid and canceled and after two months they called me saying I owed an outstanding balance I told them I was not going to pay and I wanted to talk to a supervisor.... once again no call back instead they send me to collection... like I said worst choice in gym because of employees
