BeMusical Team
March 28, 2019 07:58
I've been a member for over 4 years, I'm terminating my membership this month after multiple frustrating experiences with management. I tried to talk to the manager about cleanliness issues and overall lesser quality on the products like shaving foam and razor blades, not only my feedback was never addressed but when I emailed about other issues like billing or the latest increase of the membership fees, their responses were utterly unprofessional and rude. I have to say it's sad to see they neglect 100% it's members' feedback plus they have a terrible attitude about it. At least the current manager. I used to go to Equinox Sports club (on Market St) and never had any issues with management there. I'll take my monthly $300 elsewhere. The amenities, equipment, instructors, and classes are nice but management is simply terrible.