Katharine Pujol
February 23, 2018 06:05
This is hands down one of the worst experiences I have ever had with a gym. HIT FIT SF is all about screwing over its clients. I was recently relocated for work out of the country so I have had to cancel my contract. They outsource their cancelation policy to a service called ABCFinancial. The people who work in this company are machines and do not know how to think for themselves unfortunately. I have given them ample enough proof showing I have moved but because I can not supply them with a "visa" in addition to my one way ticket and my new lease, they will not cancel it. Then ABCFinancial told me that HIT FIT SF can override the system if they want, so I called HIT FIT SF to tell them the issue I was having with ABCFinancial. They claimed to have no ability to override the system. One of the employees talked to the manager, Laura Stroner, who wasn't able to do anything about it. It is quite concerning that when you join a gym and pay a large amount per month to join that gym and then you have to move for work, that gym can't help you with the situation. Companies are suppose to care about their clients not about screwing them over.
At first I gave HitSF a one star. However, the management at HITSF, once notified of this issue dealt with it right away.