Ashley Harrell
January 6, 2020 19:29
Had a good experience doing yoga here, but a word to the wise: be sure that if you need to cancel, you do it yourself and triple check that it's done. I verbally cancelled, and it slipped through the cracks, and I'm not super vigilant about my credit card bill. Turns out, I was charged $120 a month for a year after I had deleted the app and moved out of the city. When I explained the situation by email and on the phone, I was ignored for four days, and finally (after my fourth email) the manager simply said there was no record of my cancellation and stood behind their policy of, you know, screwing people with auto-renewal. They were like, we'll give you two months credit (knowing I had left the city). Between that and the late policy, this place is straight-up namastingy. Do your yoga somewhere that puts customers first and isn't just trying to squeeze every dollar (or in my case, $1,440) out of them.