Evan Kahn
November 27, 2017 14:02
I've been a member for 3+ years, solely because it's the closest gym to my place. Would NOT RECOMMEND for any other reason.
Let me start by saying that the Customer Service rep who signed me up for my account told me three different times (I asked him to repeat it twice just in case) that there is no fee for freezing a membership. Low and behold about 6 months down the road, and 3 or 4 angry calls later with a manager, they charge me $10 a month service fee to freeze the account. I told them I was initially told by the rep that there were no service fees to freeze, and that this was one of the major reasons why I joined in the first place... and they basically said "too bad" and showed me the door.
Then a few more months later, all of a sudden, without warning or anything, they decided to up-charge my monthly membership dues by $10 (and I have automatic monthly payments set up, mind you). How is this possible? I signed a contract at a specific rate, and then they unexpectedly and unknowingly raise that rate? Is that legal? Who does that? Of course I called to inquire and again, they basically said there's no rhyme or reason for it other than "we are increasing our rates", and showed me the door.
Beyond all this, there is never any hand sanitizer and/or paper towels in the dispensers, none of the free weights are ever in the correct spot, the locker room absolutely reeks and the lockers don't come with locks, half of the water fountains are constantly broken or spewing out lukewarm water, the scales to weigh yourself on are archaic (not even digital) and they don't work, club hours close early on weekends (like, that's when most people actually have time off and go to the gym...), and as mentioned above, most importantly, the customer service is abysmal.
So my recommendation is for you, the customer, to STAY AWAY from this gym AT ALL COSTS.