Amber Cummings
September 16, 2018 14:26
This review is one based on membership: be aware that they're strict when it comes to the $300 cancellation fee.
I had a situation in which I had a life change and literally NEVER was able to use the gym membership I purchased, and am being charged VERY high fees to cancel.
I feel very frustrated because I visited the gym and simply asked if I could buy a week's guest membership. I was directed to the membership team who gave me a BIG sell. They talked me into signing up for a membership that would start in a couple months in exchange for a week's pass. I was told that if I had a life change or a move that there would be "reduced" fees and the way the membership member spoke, it sounded like they would be minimal. That still turns out to be $100 with proof of a move, which is much much more than and week's pass should ever cost. To add insult to injury, not only have I never been able to use the membership and am being charged $100 to cancel it, when I asked if I could at least have a couple passes in exchange for my $100 the membership team was unwilling to accommodate that request.
I do think it's a nice gym and I would have liked to have been able to go when visiting family in town. However, I feel I was totally lied to and taken advantage of by the membership team and their unwillingness to waive fees or even compensate me with some guest passes leaves an extremely bad taste in my mouth. I most certainly won't be giving them any more of my dollars.
PS Update: Despite the response below I was never contacted and there was no resolution offered.