Shawn Krumpe
July 23, 2019 12:57
I want to make sure that those that are trusting of people and companies in general are well informed. Let me tell you what happened with my experience at Cal Fit and you can judge for yourself whether you want to be a member in their institution.
First, after I signed up, I was called, emailed and even text messaged, several times a week to sign up for additional services. I requested they stop contacting me, they did not. I had to mark their emails as spam and put a block on all their phone numbers to stop the calls and text messages.
We signed up for swim lessons for our son. Four, during the summer of 2018 if I am remembering correctly. We were told they were at a certain time and given a schedule. We did not realize that the final class was an hour earlier than the previous three classes and did not show up on time. We asked if there was anyway it could be rescheduled. The person at the front desk told us they would have a manager call us. We never received a call.
Be SURE to read the entire contract. In fine print, they indicate they are going to charge you $50 extra every year for a "Club Enhancement Fee". While this was my fault for not noticing, I would never have thought to look for this in the contract which does not include it in the initial price or communicated at sign up. I will accept responsibility, but I want to make sure others read everything.
Further, when you try to cancel, it was pointed out that the contract is worded as such, "I understand that on my Anniversary Date, as set forth above, my membership will automatically be converted to a month-to-month membership at the rate(s) in effect on my Anniversary Date. When this occurs, I may cancel the membership at anytime by providing a written notice and making one final monthly payment to: California Family Fitness, P.O. Box 2350, Orangevale, CA 95662." Again, it's the "one final payment" to Cal Fit I did not quite catch. I am no longer a member but I have to pay for the month of July/August anyway. This oddly feels like a "processing/start-up fee" which they supposedly waived because of a promotion...
Just know that, when you sign up for this agreement, all these fees and charges are there. It's sad that companies bury this in fine print. I've now spent $184.99 on items I wasn't expecting. I will never consider being a part of their institution ever again.