| Tue | 05:00 am -11:00 pm |
| Wed | 05:00 am -11:00 pm |
| Thu | 05:00 am -11:00 pm |
| Fri | 05:00 am -09:00 pm |
| Sat | 07:00 am -07:00 pm |
| Sun | 07:00 am -07:00 pm |
Good customer service and their staffs were professional. Machines were maintained and the weights was organized. Clean bathrooms too.
I love it, because it has everything I need, and I'm able to get my workout in and get out. I just wish they would stay open till midnight, instead of 11pm. And weekend, stay open till 8pm, instead of 7pm.
The machines hurt. This is not a place for a beginner.....if you do cross country or can lift some serious weight. Then this is the place for you. And the night time staff has no knowledge of the equipment or how it works. I can't say all the staff bec I went at night. The day shift may know more about the machines.
This gym had a male personal trainer here that set me up on recurring personal training after I only wanted to sign up for 1 month. I agreed to tier 2 @$249 but he charged me $350 and then hit my card again the following month. The manager Angel does nothing to resolve this matter and says I need to complete the cancellation form which I already did twice, most recently this past Friday and denies to issue a refund. Definitely regret joining this gym.
Friendly staff and plenty of equipment
The Upland Crunch gym is an excellently kept gym. All the equipment appeared to be in great working order and was very clean. The customer service is superb. I belong to the Crunch gym in Jurupa Valley and visited this location 5or 6 times and was very pleased!
This gym used to be clean. Went in today since I was in the area, and this gym reeks of urine! Completely disgusting. The equipment is dirty. They do not require a towel. People sweat all over the equipment and do not wipe the equipment down after using it. There is no one cleaning the machines or cardio equipment. This place is disgusting and I wouldn't be surprised if someone has gotten a staph or MRSA infection from working out here. I will not be returning until they upgrade their staff and gym. I am considering canceling my memberships because of this gym. Very dissatisfied and disappointed. I hope this is the only dirty Crunch gym.
I suppose all is fine until you try to cancel your membership. Terrible
customer service. Even after taking the appropriate steps to cancel membership you are still charged. Perhaps the next step is to seek legal counsel if not remedied in a timely manner.
I suppose all is fine until you try to cancel your membership. Terrible
customer service. Even after taking the appropriate steps to cancel membership you are still charged. Perhaps the next step is to seek legal counsel if not remedied in a timely manner.
I am not one that likes to complain, but I'm hoping it will help improve the way they do business.
My experience...
HORRIBLE!! I cancelled my membership months ago, I called and asked how to do so "prior" I went in to the facility as advised. No confirmation was given according to the facility, all they can provide is an email, which didn't state any proof "I cancelled"
Due to the lack of professionalism and knowledge of Crunch, my account became overdrawn because they kept trying to take out monthly fees.
I've requested several times to speak to the billing dept. or corporate office, all they kept telling me, was it's in N.Y. I'm left on hold, told the facility manager will call me back and never does, or the call is disconnected, making me call back.
I've confirmed through my bank and they stated, "it's on their billing end, not the bank" Til today, I am still fighting with these people. I've read such reviews for the same matter prior, but gave them a benefit of the doubt since they were old reviews. Nope! still dealing with the same issues. As far as the facility, it was ok, clean, and nice machines. However, you can get that at other facilities without the billing headaches.
I am not one that likes to complain, but I'm hoping it will help improve the way they do business.
My experience...
HORRIBLE!! I cancelled my membership months ago, I called and asked how to do so "prior" I went in to the facility as advised. No confirmation was given according to the facility, all they can provide is an email, which didn't state any proof "I cancelled"
Due to the lack of professionalism and knowledge of Crunch, my account became overdrawn because they kept trying to take out monthly fees.
I've requested several times to speak to the billing dept. or corporate office, all they kept telling me, was it's in N.Y. I'm left on hold, told the facility manager will call me back and never does, or the call is disconnected, making me call back.
I've confirmed through my bank and they stated, "it's on their billing end, not the bank" Til today, I am still fighting with these people. I've read such reviews for the same matter prior, but gave them a benefit of the doubt since they were old reviews. Nope! still dealing with the same issues. As far as the facility, it was ok, clean, and nice machines. However, you can get that at other facilities without the billing headaches.
Love this gym...no muss no fuss...can get crowded at times and they have gotten rid of my favorite class (trx) but overall I love the simplicity of the gym and most people who work out there are friendly and polite. You dont have the pro body builders but people who are natural and are serious about working out. Not a meat market either...again something I really look for in a gym.
Love this gym...no muss no fuss...can get crowded at times and they have gotten rid of my favorite class (trx) but overall I love the simplicity of the gym and most people who work out there are friendly and polite. You dont have the pro body builders but people who are natural and are serious about working out. Not a meat market either...again something I really look for in a gym.
Poor and horrible customer service. Brian and Scarlett totally take advantage of sick people going through hardships with cancer. My wife who was dealing with cancer and chemotherapy went into Crunch in upland ca. to explain what was going on and Brian was very unprofessional, rude, inconsiderate, and cold hearted to my wife when she explained what her situation was. Brain a manager with Crunch told my wife " This is not how we do business, you need to just come back after your surgery " Scarlett on the other hand giving my wife false information by stating " we will refund you the money owed to you in 5 to 10 business days" I also talked with Brian myself over the phone and was detailed and direct and informed him I was going to call the Better Business Bureau and he said " we apologize for the inconvenience and your wife will have her refund for her in 5 to 10 business days " it's horrible how two people in this business are allowed to give an ill person the run around and as for me as a public servant who works as a fire fighter and taking care of 6 kids and a my wife recovering from cancer has to deal with these cold unprofessional individuals. I don't understand what they are gaining from this??? Are they trying to save a buck to keep their membership quota up for corporate??? I do not recommend this gym. Been dealing with this situation since October 2017.
Poor and horrible customer service. Brian and Scarlett totally take advantage of sick people going through hardships with cancer. My wife who was dealing with cancer and chemotherapy went into Crunch in upland ca. to explain what was going on and Brian was very unprofessional, rude, inconsiderate, and cold hearted to my wife when she explained what her situation was. Brain a manager with Crunch told my wife " This is not how we do business, you need to just come back after your surgery " Scarlett on the other hand giving my wife false information by stating " we will refund you the money owed to you in 5 to 10 business days" I also talked with Brian myself over the phone and was detailed and direct and informed him I was going to call the Better Business Bureau and he said " we apologize for the inconvenience and your wife will have her refund for her in 5 to 10 business days " it's horrible how two people in this business are allowed to give an ill person the run around and as for me as a public servant who works as a fire fighter and taking care of 6 kids and a my wife recovering from cancer has to deal with these cold unprofessional individuals. I don't understand what they are gaining from this??? Are they trying to save a buck to keep their membership quota up for corporate??? I do not recommend this gym. Been dealing with this situation since October 2017.
This place is convenient because it's closer than any other gym to my house. Unfortunately, the equipment does not appear to have been cleaned for quite some time now. There is equipment that has been broken for weeks at a time and it always smells musty inside. I will be switching to a new gym.
This place is convenient because it's closer than any other gym to my house. Unfortunately, the equipment does not appear to have been cleaned for quite some time now. There is equipment that has been broken for weeks at a time and it always smells musty inside. I will be switching to a new gym.
Love my personal training sessions. They also have a variety of classes too. However, machines are not always working and the bathrooms are not always kept up. Although for $10 per month.....
Don't really like this place. I was a guest and felt like a membership kept being pushed on me. I finally explained I was a truck driver and didn't want to invest in something when I'd never be using it, and being guest was the best option for me. The front desk team and manager stopped even saying hi to me after this. Only live it for the delt machine.
Not like Rancho Cucamonga Crunch Fitness but still really nice. I enjoyed my workout time here.
Clean environment is important. Any place can have weights and people can adjust their workouts for not all of us are pros. I feel sad, specially for women for a lot of them dont wash their hands and leave after they're done with their workout. Update: PEOPLE GETTING RASHES EVERY WHERE!
I joined Crunch in Upland, Ca when it first opened up. I was with you for about 2 yrs. And my experience was great. Close to home and affordable.
Thank you!
Very clean and bright. Has amazing lighting and the staff is really helpful and positive. Machines are always up to par and never have any problems. I 100% recommend this gym to anyone who wants to get in shape or train to compete.
I really enjoyed my visit and every other time after that has been great,it always seems better and better every time!i love the music, the televisions are awesome!!!!!!
Very clean and bright. Has amazing lighting and the staff is really helpful and positive. Machines are always up to par and never have any problems. I 100% recommend this gym to anyone who wants to get in shape or train to compete.
I joined Crunch in Upland, Ca when it first opened up. I was with you for about 2 yrs. And my experience was great. Close to home and affordable.
Thank you!
