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- Address:561 N Central Ave, Upland, CA 91786
- Phone:(909) 982-8585
- Rating:3.8
- Hours:
| Tue | 09:00 am -09:00 pm |
| Wed | 09:00 am -09:00 pm |
| Thu | 09:00 am -09:00 pm |
| Fri | 09:00 am -09:00 pm |
| Sat | 09:00 am -03:00 pm |
On Cloud Nine Day Spa
Reviews
Rated 3.8/5 based on 19 customer reviews.
Michelle Schira
March 21, 2019 22:10
Raquel is rude and has horrible customer service. She thinks calling female customers sweetie is professional. The reality is she is being condescending and unprofessional. As a customer I have never been scolded by a business owner for using a Groupon. I feel sorry for her employees. We will never give her our business again. Terrible experience.
Mz. D
March 1, 2019 17:08
I called Cloud Nine Day Spa just after 9am on 12/20/18 to schedule an appointment. I was given the time of 3pm the next day. About 30 minutes later, I missed a call from their number. The caller left a voicemail stating she was confirming my appointment for that afternoon. I called the person back and told her I just scheduled my appointment, minutes earlier. The person who scheduled me said my appointment was for the following day, Friday, December 21, 2018. I rearranged my day, based on that information, and was unable to rearrange it again. She told me the therapist wouldn't be available during my scheduled time, but I could come in that Saturday. I was on vacation from work that week and unfortunately, not available to come in that day either.
Shannon Herrera
October 25, 2018 19:12
Recently renovated, the spa looks as beautiful as ever! I've been coming here for years and have always been happy with the services that I've received, especially because their prices are so reasonable! All of the girls are so friendly and the owner Raquel, really cares about your experience there! Highly recommend this place to anyone in or out of the area!
Tammy Fetchik
April 8, 2018 13:07
I bought a groupon for a couples massage...I called to schedule an appointment and they did not have anything available before my groupon expired.They were not willing to work with me...told me to get my money back or I could pay them an additional fee...needless to say the lady was very rude...I got my money back and went somewhere else!
A Google User
April 8, 2018 13:07
I bought a groupon for a couples massage...I called to schedule an appointment and they did not have anything available before my groupon expired.They were not willing to work with me...told me to get my money back or I could pay them an additional fee...needless to say the lady was very rude...I got my money back and went somewhere else!
Jason Wright
February 9, 2018 19:36
Fantastic customer service, great professional therapists that know what they are doing. Family owned and operated this is what the back bone of America was built on, what more can be said?
A Google User
February 9, 2018 19:36
Fantastic customer service, great professional therapists that know what they are doing. Family owned and operated this is what the back bone of America was built on, what more can be said?
Joshua A. N to the G
October 25, 2017 07:58
I tried to schedule an appointment for my gf, but they didn't have available times and charge extra $ fee to reschedule!
Got a refund. Will not go back. Nothing special about this place
Santiago Guerra
October 25, 2017 07:58
Cloud Nine has the quaint qualities I love in a spa. They have great people. The staff knows how to treat their customer. The service is personal and there is a sincere interest about your health. My wife love how Alexis works her lower back. We are definitely recommending On Cloud Nine to our friends and family.
Barbara Goldbaum
October 25, 2017 07:58
Above and beyond excellent service. I have had great experiences every time go. Today I had a the best microderm ever than anywhere else it was with Melissa and she was really great. My massages with Raquel are always wonderful, a time for me to relax and renew. I feel great after every session. Thanking her for her sweet spirit as well.
Rosalyn Sexton
October 25, 2017 07:58
Wonderful massage. Friendly atmosphere. Super clean. Loved it so much that we prepaid for more massages while we were there.
Shanon Yu
October 25, 2017 07:58
Take me to Cloud Nine....ZzzZz
The most painful maintenance a girl will ever have to endure is during bikini season and I have to admit it's not fun to have a stranger wax your lady bits. I've always bought at-home wax kits and done the waxing myself but I happened to stumble upon a livingsocial deal for a Brazilian wax and figured I'd leave the maintenance for a professional this time around.
When I first called to make an appointment I had a lady tell me that everything was booked and I had to wait until after July 4th or schedule an appointment at 2pm on a Monday. Since I had a trip planned for Vegas for 4th of July weekend I opted for the Monday appointment. Then on Monday morning I called to confirm my appointment but they never had me down for an appointment! Although, Raqual (owner) was apologetic and rescheduled me for 5:30pm on Wednesday which worked out a lot better with my work schedule. She was also extremely informative on what I needed to do to prep for a Brazilian wax.
Then on Wednesday as I was driving to Cloud Nine after work I was stuck in major traffic. I arrived about 20 minutes late and was terrified that I had to come back again since I was leaving for Vegas the next day. Raquel was super patient with me and somehow squeezed me in although I had to wait 45 minutes for the next available esthetician.
I had Monique who did my waxing and she was extremely friendly and made me feel comfortable. She promised we would be BFFs for the duration of the waxing session and she was right! She was extremely personable and made me feel right at home. She also talked me through what she was doing so I had a peace of mind. Overall, the waxing did hurt but it was bearable and I wouldn't ask for a better person than Monique when I come back. Cloud Nine also provides a number of other services such as facials and massages and which were all reasonably priced.
Santiago Guerra
June 2, 2017 10:06
Cloud Nine has the quaint qualities I love in a spa. They have great people. The staff knows how to treat their customer. The service is personal and there is a sincere interest about your health. My wife love how Alexis works her lower back. We are definitely recommending On Cloud Nine to our friends and family.
A Google User
June 2, 2017 10:06
Cloud Nine has the quaint qualities I love in a spa. They have great people. The staff knows how to treat their customer. The service is personal and there is a sincere interest about your health. My wife love how Alexis works her lower back. We are definitely recommending On Cloud Nine to our friends and family.
Barbara Goldbaum
June 20, 2016 19:10
Above and beyond excellent service. I have had great experiences every time go. Today I had a the best microderm ever than anywhere else it was with Melissa and she was really great. My massages with Raquel are always wonderful, a time for me to relax and renew. I feel great after every session. Thanking her for her sweet spirit as well.
A Google User
June 20, 2016 19:10
Above and beyond excellent service. I have had great experiences every time go. Today I had a the best microderm ever than anywhere else it was with Melissa and she was really great. My massages with Raquel are always wonderful, a time for me to relax and renew. I feel great after every session. Thanking her for her sweet spirit as well.
Shanon Yu
November 19, 2014 13:36
Take me to Cloud Nine....ZzzZz
The most painful maintenance a girl will ever have to endure is during bikini season and I have to admit it's not fun to have a stranger wax your lady bits. I've always bought at-home wax kits and done the waxing myself but I happened to stumble upon a livingsocial deal for a Brazilian wax and figured I'd leave the maintenance for a professional this time around.
When I first called to make an appointment I had a lady tell me that everything was booked and I had to wait until after July 4th or schedule an appointment at 2pm on a Monday. Since I had a trip planned for Vegas for 4th of July weekend I opted for the Monday appointment. Then on Monday morning I called to confirm my appointment but they never had me down for an appointment! Although, Raqual (owner) was apologetic and rescheduled me for 5:30pm on Wednesday which worked out a lot better with my work schedule. She was also extremely informative on what I needed to do to prep for a Brazilian wax.
Then on Wednesday as I was driving to Cloud Nine after work I was stuck in major traffic. I arrived about 20 minutes late and was terrified that I had to come back again since I was leaving for Vegas the next day. Raquel was super patient with me and somehow squeezed me in although I had to wait 45 minutes for the next available esthetician.
I had Monique who did my waxing and she was extremely friendly and made me feel comfortable. She promised we would be BFFs for the duration of the waxing session and she was right! She was extremely personable and made me feel right at home. She also talked me through what she was doing so I had a peace of mind. Overall, the waxing did hurt but it was bearable and I wouldn't ask for a better person than Monique when I come back. Cloud Nine also provides a number of other services such as facials and massages and which were all reasonably priced.
A Google User
June 12, 2014 17:56
Wonderful massage. Friendly atmosphere. Super clean. Loved it so much that we prepaid for more massages while we were there.
Rosalyn Sexton
June 12, 2014 17:56
Wonderful massage. Friendly atmosphere. Super clean. Loved it so much that we prepaid for more massages while we were there.