| Tue | 05:00 am -11:00 pm |
| Wed | 05:00 am -11:00 pm |
| Thu | 05:00 am -11:00 pm |
| Fri | 05:00 am -10:00 pm |
| Sat | 08:00 am -08:00 pm |
| Sun | 08:00 am -08:00 pm |
I paid for month to month personal training only to find out that the guy who signed me up CONNED me into a year long membership with no cancellation opportunity. I confronted management only to have them openly tell me there is NOTHING they can do and that it's my problem for not catching his con ( this is word for word). This organization DISCRIMINATES and is OK and I would argue even encourages it's employees to con customers. ON TOP of that BS, I just found out they cancelled my membership a month ago withZERO NOTICE or explanation! Talk about a SHAM of an organization. WOW.
Pretty solid gym. Clean with good selection of equipment. No basketball court in the Berkeley location. Also can't bring in guests easily.
Reasonably well equipped. Plenty of aerobics machines if that's your thing, and they even have a few rowing ergs. Need more cages though: there is just the one cage, and two open squat racks, and all three are very busy. Pool is small (2 lanes only) but that's not my thing.
Initially I was thinking of signing up with them but decided the last minute I was staying with my current gym membership. This is when the calls started coming in multiple times a week after I asked them to remove me off their do not call list. Called in again to ask them to remove me from their marketing promotion. Got Michael on the phone and he told me he was transferring me to his desk phone. He never came back on the phone and after 5 mins of waiting on the phone I got a different person. The gym might look nice but if you don't have professional staff working their then it's just a gym.
Pretty good gym, relatively well stocked with machines. Also relatively cheap, i got in for 40 a month. My friend got in for 25.
The one thing that really bugged me is that the free personal trainer who is supposed to get you started showed me a routine in the personal trainers area, but failed to mention that all the exercises she was showing me used special equipment only available in the personal trainers area which is not available for most gym goers, i felt like this was a deceptive tactic. I didnt talk to her after to get a better routine, she probably would have responded.
All in all, its a nice place. Clean and well maintained so far.
I recommend.
Great gym overall! They have awesome personal Trainers. I trained with Paul highly recommend him. He knows his stuff very well and his training is overall top class. Also does boxing which I loved . Keep up the good work brother !
Employees will kick in you off of machines if they need to train somebody. There are already too many people at this gym.
Has decent and equipment and the price is decent. Most staff is very nice.
Continually shrinking stretch area. Mediocre lifting equipment. Rising cost of gym membership. I am unhappy with the quality for the price. Moved up here from LA and I really miss my old gym (which offered a higher calibre of equipment and amenities at a comparable and stable price).
I was a member for all of 2 months before I left. The facility is beautiful however, The gym atmosphere just sucks. Worst of all the locations. They have let feces linger in the Mens hot tubs on multiple days i went there. My wife always said that they don't enforce wearing a swimsuits either because the women enter the hot tubs naked. Even when they have a sign that says swimsuits must be worn in the Hot Tubs. The staff seems like they don't enjoy training anything other than their see through sales skills. Ill stick to using my fake alias at the front desk to go for free if needed but i would never recommend this place to anyone seeking a Gym Home.
@oaklandsunshine
I was a member for all of 2 months before I left. The facility is beautiful however, The gym atmosphere just sucks. Worst of all the locations. They have let feces linger in the Mens hot tubs on multiple days i went there. My wife always said that they don't enforce wearing a swimsuits either because the women enter the hot tubs naked. Even when they have a sign that says swimsuits must be worn in the Hot Tubs. The staff seems like they don't enjoy training anything other than their see through sales skills. Ill stick to using my fake alias at the front desk to go for free if needed but i would never recommend this place to anyone seeking a Gym Home.
@oaklandsunshine
I was a member for all of 2 months before I left. The facility is beautiful however, The gym atmosphere just sucks. Worst of all the locations. They have let feces linger in the Mens hot tubs on multiple days i went there. My wife always said that they don't enforce wearing a swimsuits either because the women enter the hot tubs naked. Even when they have a sign that says swimsuits must be worn in the Hot Tubs. The staff seems like they don't enjoy training anything other than their see through sales skills. Ill stick to using my fake alias at the front desk to go for free if needed but i would never recommend this place to anyone seeking a Gym Home.
The manager here is extremely aggressive with his sales pitch. He's willing to deny guests the free pass in order to manipulate you into buying a membership without trying the gym first. He disrespected me and my fitness goals by saying that I didn't know what was best for me.
Customer service isn't that great but they have a pool and some of the fitness instructors are really good. Some employees can be a bit dismissive; others are really nice. Showers are dirty and they don't put down non-slip mats, so the floor often gets slippery.
This place is great. Everything you want in a gym: friendly staff, clean facilities, lots of equipment, great classes and a respectful clientele. A BIG shout out to Lori. Lori teaches yoga on Mondays, Wednesdays and Thursdays. She has changed my life! I'm able to move more freely, I have access to innate body knowledge, I'm able to breathe more deeply and there is always a spirit of camaraderie instead of competition during her classes. Wonderful place to go. BTW - I'm a 48 year old female bodied person so you have an idea of the perspective from which I'm writing this review.
This place is great. Everything you want in a gym: friendly staff, clean facilities, lots of equipment, great classes and a respectful clientele. A BIG shout out to Lori. Lori teaches yoga on Mondays, Wednesdays and Thursdays. She has changed my life! I'm able to move more freely, I have access to innate body knowledge, I'm able to breathe more deeply and there is always a spirit of camaraderie instead of competition during her classes. Wonderful place to go. BTW - I'm a 48 year old female bodied person so you have an idea of the perspective from which I'm writing this review.
This place is great. Everything you want in a gym: friendly staff, clean facilities, lots of equipment, great classes and a respectful clientele. A BIG shout out to Lori. Lori teaches yoga on Mondays, Wednesdays and Thursdays. She has changed my life! I'm able to move more freely, I have access to innate body knowledge, I'm able to breathe more deeply and there is always a spirit of camaraderie instead of competition during her classes. Wonderful place to go. BTW - I'm a 48 year old female bodied person so you have an idea of the perspective from which I'm writing this review.
It's a fairly nice and well maintained gym. The staff is friendly and helpful should you need assistance with any of the machines and the classes have a fairly wide variety. They have got a hot tub and two lane swimming pool, as well as more cardio machines than I personally think is optomal.
Good layout and availability of machines and they have a pool which is great. The hot tubs are excellent, strong jets and well maintained. Cleanliness is pretty good and they now have more janitorial staff. Convenient location, good price, and they have group studio classes for no extra cost
Good layout and availability of machines and they have a pool which is great. The hot tubs are excellent, strong jets and well maintained. Cleanliness is pretty good and they now have more janitorial staff. Convenient location, good price, and they have group studio classes for no extra cost
UPDATE April 2018: I am downgrading to 3. You get what you pay for. Yes, it works, but you just have to be OK with certain things.
GOOD - Free roof top parking, most instructors are OK to good, machine works,
OK (passing greade) - clean enough for most people, Most kids Club staff are nice, new cleaning staff is doing better than the previous staff. Swimming pool is small.
BAD - Paper towels and toilet papers are out sometimes. Front staff could use more training in terms of giving information, Corporate is not interested in your suggestions. Some instructors and Kids Club staff should not be working there at all. Shower stalls are filthy.
UPDATE April 2018: I am downgrading to 3. You get what you pay for. Yes, it works, but you just have to be OK with certain things.
GOOD - Free roof top parking, most instructors are OK to good, machine works,
OK (passing greade) - clean enough for most people, Most kids Club staff are nice, new cleaning staff is doing better than the previous staff. Swimming pool is small.
BAD - Paper towels and toilet papers are out sometimes. Front staff could use more training in terms of giving information, Corporate is not interested in your suggestions. Some instructors and Kids Club staff should not be working there at all. Shower stalls are filthy.
I give one star not because of their equipments and classes but about the lack of training of SOME front desk staffs. I had been asked to wait couple times at check-in desk without notifying me why and sometimes they would ask questions like "did you pay the fee?" Of course I always pay on time so it made me feeling bad.
Today, same thing happen, we were hold after my husband's card scanned, the woman there saying nothing, I heard the black guy next to her asked her why; but when my husband asked her what happened, she turned the computer screen facing us and said "look, I am waiting for the computer loading your account" Actually, I am ok to wait because sometime it happens with the same reason. But I don't feel comfortable with her tone of voice and attitude. Seems saying why you ask, don't bother, I am doing my job, and this is not my problem, SEE? It is the gym's environment and the compratively new equipments, which are the reasons keeping me here, but I strongly suggest them to strengthen the new staff training in how to communicate in work place, especially with customers.
It was a fun while it lasted. I joined in September and it has been few months since I have joined. When I try to join they were super nice and treated me like queen. I didn't know much about club so I thought it is better to get multi location plan but recently I figured out that there aren't any locations close by me any other than this one. So I met Michael and asked about how I can change my plan to multi ($39.99) to single location($29.99). He told me I have to cancel my current plan and get new plan to change it.. I even have to pay initiation fee of $99 too. That's just plan absurd. He told me try contacting someone from online site but they connected me to same location anyway. I'm really mad and planning to cancel my membership with them. They say everything to sign you up but they won't care about they current members.
This place is very clean and well maintained. The areas for cardio and strength training are both well equipped. It has an indoor lap pool, hot tubs, TRX and lots of studio space with kickass classes!
However parking can be frustrating, rush hour is a mess, floor space is tight. no towel service, and the weekend hours are 8-8pm.
A big new club. I work out here, because I enjoy the rarely used pool and can get a good workout. Because it is little used, the pool is clean. However, the floors here are filthy. The brown tile and gray grout does little to hide the fact they the floors are rarely cleaned. The showers also need to be checked more frequently.
This gym is very clean and well planned. I toured the site with the manager who was very forthcoming and polite. Very informative. I met one of the instructors in the elevator whose insight swayed me, but there are two problems:
The hours the place are open are restrictive for me.
There's fewer locations than I need; the if there were more locations then I wouldn't mind the hours as much.
There is another chain where I used to have a membership than meets these needs and is therefore a better value.
But this City Sports club-the Berkeley location in and of itself is stellar; it's only policy and not the club itself that swayed my decision to go elsewhere.
Love it! The only thing that bothers me is the bathrooms are so far but hey! I can't complain. I am literally there to move and exercise so I could use the walk ;) plus the staff is so friendly and awesome. The janitor with the dreadlocks is so funny and cool. I love that guy so much!
I only just joined this gym, but am so far impressed.
Pros:
Tons of new equipment (since it just opened
It's a nice gym. It has a pool and all the equipment most people need. Everything is brand new, But unfortunately, some of the staff are rude and unprofessional. Almost always on their phones, and they don't like to answer any questions.
Update: I take it back! These guys act like pros now! Very nice and helpful staff. Big change since the first months. Thank you CSC
If I could give less stars I would. These people just want to take your money and run. They pushed back the opening date for months and months and then would not offer a refund. Steer clear of this gym and go somewhere else where they actually care about customer service and are professional in handling concerns
Too much emphasis on cardio n weight machine. There is hardly any space to do free weights. They don't have sauna or steam but have jacuzzi which i think is waste bcoz u need to be in ur swimwear to get in.
Pretty happy now that it's open. This review is for the facilities since I don't deal much with the sales and customer service.
Pluses:
Wide open spaced gym, lots of new equipments. Nice 25 yard, 2 lanes lap pool, the locker room is clean, nice and spacious. Free 2 hour parking (see negatives), price is right
Negatives:
Jacuzzi is gross: very foamy with layers of black oil and some hairs on the wall, shower is decent: clump of hairs on floor and wall sometimes. Cheap ass, watered down shower gel, some missing towel hooks. Wish there's a place to put my toiletries inside the shower/stall. Very narrow parking ramp, horrible design. There are a lot of scratch marks already on the wall. Be careful driving up or down
It is functional and has a pool. Also the spa is nice, though I don't understand why this has to be separated for men and women. I haven't tried any of the classes yet. The administration regarding membership is good until you signed. Then - well, read the many stories in the reviews. The facilities should be cleaned a lot more often. The amount of chlorine eats every swim suit, so you have to calculate a suit per month into the membership price. I wouldn't be here if it wasn't walking distance from my house.
