A Google User
May 28, 2018 23:37
In one sentence, I did not have a good business experience with this place. Here are details:
I purchased 5 personal training sessions under pressure by a manager for $250, something I couldn't afford but did in desperation to lose weight I'd gained while inactive due to injury.
I couldn't get session scheduled, and wanted to discuss switching to a trainer who would schedule me (it had been weeks.)
I couldn't get ahold of the manager and left my number to be called back, but didn't receive a call ever. So I wanted to terminate my membership and still didn't receive a call. So I disputed the changes with my bank and they took care of that part, however then I kept getting harassed with phone calls, texts, and emails saying I was overdue on payments and they tacked on huge fees for the $250 payment I had my bank retreive for services never rendered...now they're saying they're "overdue"
After countless calls, I FINALLY got ahold of someone who said since they signed me up, they could take me out of the system. I still get texts, emails, and calls from their billing service.
Another thing that happened at the gym that bothered me was after two classes, one employee said I should try some other class (can't remember the name). I was already exhausted but decided to try a bit of the class to see what it was about. As I said, I'd been injured so I really needed to take it easy, and the workout they were doing wasn't good for my labral tear, so I excuses myself to leave the gym. The instructor, loudly and in front of the whole class, called me out for leaving. He told everyone you don't join his class and leave to get water (I wasn't leave to get water...I was leaving the gym) and he kept on and on shaming me about stepping out of the class without permission. It was humiliating and frustrating.
That was the last time I ever went.