John doe
November 1, 2018 11:57
I like this place as a to go quick work out spot in Pasadena. The location is right next to a 90 mins free parking structure which is really easy for people. Trainers are great!
The only thing I have problem with is the management team. I invited my friend to box with me. She was a little bit late to the class. There were people talking to the front desk, she was trying to use the lady's room and come back to the front desk. When she was in the lady's room. A MALE EMPLOYEE COME INSIDE THE LADYS ROOM AND TELL HER THAT SHE CAN'T USE IT. What the heck?! So my friend left the place and refused to come to this club ever again.
I talked to the front desk next day, he was extremely rude. The answer I got is they have lot of homeless people come to use the bathroom. My friend is a well dressed lady. She doesn't look like a homeless at all. I said that I just want to let you know the situation, but sorry you lost a client forever. The front desk told me that " oh is our policy to not let ppl from outside to use the bathroom, I don't want to clean the mess they made in there." Sorry pal, if you want to own a fuc*ing business, business 101 is about learning how to scrub a toilet bowl first!!! No human should be treated like this, what up with homeless people? They are still people who's having a hard time in life, I respect that if you don't want to help them but don't be offensive and rude.
I gotta say even tho you have great trainer, great location, but if you don't know how to respect your clients (plus future clients) you will end up losing the business. I will never recommend this place to any of my friends again. I refuse to go here anymore.