Charles Wanless
October 19, 2017 05:37
Happy I chose to try this gym out with a 10 Day Pass before considering a membership! Out of four visits, I've had three awesome experiences and one poor one... Unfortunately the poor experience was my first time interacting with staff for belay testing. We had a group of friends testing, and Johnathan was doing our test, but unlike literally every other staff member I've interacted with (like Andrew, who is super helpful, polite, and awesome to talk with, as are most) Johnathan was not helpful at all during testing, seemed deliberately confusing and downright rude at points, such as getting personal with one in our group "you however clearly don't know what you're doing and shouldn't do this" rather than constructively suggesting they practice and helping to instruct the technique, as literally every rock gym instructor I've ever met (at Stronghold or anywhere) has and would do.
Luckily it didn't stop us from having fun bouldering! In fact, this gym would have earned a 5 star shining review were it not for that one staff member behaving unprofessionally.
As I still consider purchasing a membership, I hope I never have to interact with an employee like Johnathan again on my way to filling this 10-Pass. If such behavior is tolerated under the Stronghold brand, I'll definitely choose to spend my money on a membership at Touchstone Gyms or Boulderdash instead.
UPDATE 7.16.17
Got an email from Stronghold regarding my experience. Apparently we weren't the only ones who had bad experiences with that employee and he no longer works there! Stronghold was really amazing to reach out to me and offered me a few free day passes, which goes a very long way in my book! I'm thinking after my passes are used I'll for sure be joining the gym! :)