Roxana Sierra
April 2, 2018 01:14
The only reason I'm giving it a 1 Star is because of their crappy way of informing costumers about their policies that are direct and easy to comprehend. DO NOT, under any circumstances, sign up for the personal training they offer. It's a freaking scam. While the personal trainers themselves are fantastic and have demonstrated their desire to work one on one with their trainee, meet their needs and adjust, the way it works was just not worth my money. First off, I signed up for a personal trainer because I wanted to improve my fitness but I had told the guy in charge of personal fitness (Chris, who apparently doesn't work their anymore) that I was doing the LA Marathon and could not really comitt to a whole year because I was going to switch focus over to running. He said I could do the personal training for six months and to just talk to him when it came time so I can cancel the personal training service. SURPRISE! I found out that their is nothing he can do and I'm stuck paying for six months more than I had originally planned. I contact costumer service and they just send me an email basically stating that I committed to a full year which is DIFFERENT from what Chris had told me. Again, I was focusing on marathon training with some cross training, and thought, if I had no choice but to continue forking over my money I might as well use my PT sessions when I could. I finally reach the end of the EXTRA six months that I was tricked into having to pay with about 9-10 sessions left. Then March is marathon month and I was adjusting my fitness/diet to accommodate my less active life so I didn't want to use my PT sessions because I wanted to put my all, but with the LA Marathon so close, I wasn't gonna jeopardize months of training. A week after the marathon, I go to place a session with my PT to get me back at it. ANOTHER SURPRISE TO ME. All 9-10 of my sessions were just gone. IF I PAID for these sessions, shouldn't I be able to use them at my leisure depending on injuries or other fitness related recovery? AGAIN, DO NOT be fooled into their Personal Training programs because they just want a reason to take your money. I really liked both of my personal trainers and had been thinking about doing it again, but after this bad interaction with corporate costumer service and their complete lack of empathy, I'd rather go out and seek a private personal trainer.