Christine Hajin Yoon
December 4, 2018 03:45
BEWARE! THEY ARE A BUNCH OF SCAMMERS AND SHAMELESS LIARS! THEY WILL ASK YOU TO PUT YOUR CREDIT CARD ON FILE SO THAT THEY CAN TAKE MONEY FREELY! MY MOM USED TO GO TO THEIR CLASSES FOR ONE YEAR, BUT THEY REALLY SUCK AT MANAGING PAYMENTS! SHE WAS OFTEN CHARGED MULTIPLE TIMES AND EVEN INCORRECT AMOUNTS! TO GET IT CORRECTED, I HAD TO EMAIL NUMEROUS TIMES! THEIR RESPONSE TIME TO EMAILS IS SUPER SLOW TOO - AVERAGE 2 WEEKS! WHEN MY MOM DECIDED TO CANCEL THE MEMBERSHIP AND TOLD THE FRONT DESK, THEY TOLD HER IT WILL BE TAKEN CARE OF AND GUESS WHAT? NO BODY DID AND THEY CHARGED THE NEXT MONTH AND WERE GOING TO CHARGE THE FOLLOWING MONTH AGAIN IF I DIDN'T FIND OUT THE CHARGE ON MY CC STATEMENT! WHEN I CONTACTED THEM, THEY SAID THEY HAVE "STRICT" CANCELLATION POLICY WHICH REQUIRES ONLY "WRITTEN REQUEST", AND WHEN I EMAILED BACK SAYING HOW COME THEY NEVER TOLD ABOUT IT IN PERSON WHEN MY MOM REQUESTED FOR CANCELLATION IN THE STUDIO, THEY LIED ABOUT EVER HEARING ABOUT IT FROM MOM! WHEN I TOLD THEM MY MOM TALKED TO THE PERSON NAMED "LUCY", THEY KEPT ON INSISTING IT WAS NOT POSSIBLE THAT SHE COULD TALK TO LUCY BECAUSE SHE IS NEVER IN THE MORNING. DID MY MOM TALK TO THE GHOST THEN? MY MOM IS ONLY 60 AND IS IN PERFECT MENTAL CONDITION WITH JUST FINE ENGLISH SKILLS, BUT THESE RACISTS NOW ACCUSE MY MOM OF HER "RESTRICTED ENGLISH SKILL". OK, EVEN IF THAT WAS TRUE, I BELIEVE THEIR ENGLISH SKILL IS EVEN MORE RESTRICTED BECAUSE THEY CAN'T EVEN UNDERSTAND SIMPLE ENGLISH "I WANT TO CANCEL MY MEMBERSHIP." AFTER HEARING THIS REQUEST, CAN ANYONE WITH EVEN MINIMAL ENGLISH SKILL MISUNDERSTAND IT OR NOT UNDERSTAND IT? YET, NOBODY BOTHERED TO DO ANYTHING, NOT TO MENTION A SIMPLE EMAIL TO FOLLOW UP ON HER REQUEST! MY MOM WAS CLEARLY TOLD BY THE PERSON AT THE DESK THAT SHE WOULD TALK TO THE MANAGER ABOUT IT, MAKING HER MISUNDERSTAND THAT THE REQUEST WAS UNDERSTOOD AND SOMETHING WOULD BE DONE. BUT AGAIN, THEY DID NOTHING AND KEEP ON USING THEIR SO-CALLED "STRICT POLICY" THAT REQUIRES "WRITTEN REQUEST" FOR CANCELLATION. WHAT THEY SEEM TO FORGET IS THAT THE POLICY IS NOT AN EXCUSE FOR THE POOR SERVICES. THEY ARE USING THEM TO SHIELD THEM FROM THEIR VERY VERY POOR SERVICES, SO ANYONE WHO IS EVEN SLIGHTLY INTERESTED, PLEASE THINK AGAIN IF IT WOULD BE WORTH DEALING WITH ALL THE HEADACHES AND DISHONESTY!!