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Rated 4.4/5 based on 25 customer reviews.
February 28, 2020 14:26

Lift Silverlake is everything it claims to be, and is everything all the positive reviews say - until it isn't.

Short version - I got abruptly, unceremoniously and unprofessionally "dumped" by Dirk and Chenell after being a loyal client of theirs for almost 1.5 years.

Long version - I've been a satisfied and loyal Lift client for almost one and a half years, 2 sessions per week. I always paid for my sessions and was always on time (with a few exceptions; as I work in emergency response, I sometimes had to reschedule, but I was never informed that this was a big issue). I listened carefully to Dirk and Chenell's suggestions, and was never disruptive or argumentative. I exercised quietly and engaged in friendly conversations with both trainers. Lift was the first gym I really believed in, and the first gym I stuck with for more than a few months. Dirk and Chenell are very knowledgeable in their field, easy to talk to, and dog-friendly which I adored. Their sessions are quick but intense, and I lived very close to the gym. I gave them cards for Christmas, for my one-year anniversary with them, and for Dirk's recent back surgery. I cared for them (and their pups Marty and Blue), as I thought they'd cared for me.

Last weekend, out of nowhere, I was unable to book online via the MyTime app or website. I texted Chenell a couple of times and left her a voicemail, with no reply (highly unusual since she is normally very responsive). To follow up, I swung by the gym (during normal business hours) and explained to Chenell my issues with their online booking system. Chenell said she never received my texts or my call, but that she'd text me later. The text never came.

Confused, I tried one more time to resolve the issue by reaching out via email - and this was the reply:

"We regret to inform you that this is no longer a good fit. We can no longer have you at the gym. We need to insist that you refrain from contacting us, or showing up at the gym. And please do not respond to this email. Best, Dirk & Chenell."

Shocked and hurt, I replied to the email, asking for their reasoning behind dropping me as a client. Unsurprisingly, there was no reply.

I feel blindsided, disturbed and confused. This has rattled my confidence and my faith in seemingly good & kind people. I truly have no idea what prompted this cold and abrupt ending to our working relationship. There were no arguments, no disagreements - nothing negative 'stands out' in my mind. This came completely out of left field and I feel is a rude and unprofessional way to end a 1.5 year client-trainer relationship.

Consider yourself lucky if you have not experienced this yet. Just be prepared to get cut off at some point in the future, without knowing what happened or why.

February 1, 2020 01:57

Locker rooms: the locker rooms look pretty new, though a handful of the locks in the women's bathroom look broken. The showers and toilets are clean even when it is busy. A nice big sauna and steam room are in each locker room.

December 9, 2019 15:26

I started at Lift a year ago after finding them on google maps, and this gym has changed more than just my body. Specs: It's small, you have your own equipment, and trainers are there with you every step of the way. I lost over 40 lbs of fat, gained so much in muscle, and started seeing big changes after three months of going once to twice a week. The trainers push you without being overbearing and they understand if you're just having a bad day. They even got me (who has never weight trained before) to deadlift 325lbs! I can't say enough good things about this place. Plus, many patrons bring their dogs which just brighten everyone's day.

September 21, 2019 05:55

Excellent gym. Extremely clean, phenomenal staff! I've been training with Cory Roberts for the past few years and I couldn't be happier!

September 21, 2019 01:30

I've been training with Cory Roberts for the last year and I have only amazing things to say about him. Extremely patient and knowledgeable and really focuses on form.I've been really happy with Lift Silver Lake Personal Training Gym overall, especially this location. It's one of the larger gyms in SF, locker rooms are clean, and staff is really friendly.

April 7, 2018 01:43

My partner and I used their nutritionist, Brooke, and she was fantastic. She is smart, honest, and extremely well versed in her profession. She gave us basic building blocks to lead a healthier lifestyle without feeling like we're constantly on a "diet." Thanks, Brooke!

April 7, 2018 01:43

My partner and I used their nutritionist, Brooke, and she was fantastic. She is smart, honest, and extremely well versed in her profession. She gave us basic building blocks to lead a healthier lifestyle without feeling like we're constantly on a "diet." Thanks, Brooke!

April 7, 2018 01:43

My partner and I used their nutritionist, Brooke, and she was fantastic. She is smart, honest, and extremely well versed in her profession. She gave us basic building blocks to lead a healthier lifestyle without feeling like we're constantly on a "diet." Thanks, Brooke!

March 16, 2018 01:59

I have been going to Lift Silverlake Personal Training on Cole St in Hollywood for 25 years.
I wouldn't go anywhere else.
The Best equipment of all kinds. Large downstairs and Upstairs. Weights, Cardio, Dance.
Everything you could ask for and a wonderful staff.

March 16, 2018 01:59

I have been going to Lift Silverlake Personal Training on Cole St in Hollywood for 25 years.
I wouldn't go anywhere else.
The Best equipment of all kinds. Large downstairs and Upstairs. Weights, Cardio, Dance.
Everything you could ask for and a wonderful staff.

March 16, 2018 01:51

This is one of my favorite gym so far thanks to a perfect equipment, a great location, a lovely staff, the cleanliness of the facilities and also the nice vibes and energy from the classes! I strongly recommend you to join this gym, you won't be disappointed at all!

March 12, 2018 01:56

Definitely one of the best gyms I've been to in the area. They even had a great sign on deal for just 19 bucks. I highly recommend and you earn points for signing up.

March 12, 2018 01:56

Definitely one of the best gyms I've been to in the area. They even had a great sign on deal for just 19 bucks. I highly recommend and you earn points for signing up.

December 1, 2017 03:19

I just love how Lift Silverlake is set up in such a way where I can get the most out of a workout in the least amount of time. With Dirk and Chenell's training and guidance, my butt has become perkier, and my bat wings flap less. As well, I've become stronger. Lift Silverlake is a great training space for those who want to see actual results. They're also just awesome people!

December 1, 2017 01:31

I absolutely love Lift - Chenell and Dirk are the best. They do a great job of curating individual work-out programs based on your goals and personal body type in a compact, efficient 30 minute session. I've always been active, but consistently attending Lift has greatly improved my strength and physique. Also, when I broke my foot this summer, not only did they recommend a great podiatrist but they were also capable of restructuring my regimen so I could maintain my progress without further aggravating my foot. I highly recommend!

December 1, 2017 01:31

I absolutely love Lift - Chenell and Dirk are the best. They do a great job of curating individual work-out programs based on your goals and personal body type in a compact, efficient 30 minute session. I've always been active, but consistently attending Lift has greatly improved my strength and physique. Also, when I broke my foot this summer, not only did they recommend a great podiatrist but they were also capable of restructuring my regimen so I could maintain my progress without further aggravating my foot. I highly recommend!

November 29, 2017 21:24

Lift is amazing!!! They truly care about their clients and work you hard in every session. I was looking for a down-to-earth personal experience, and that is exactly what they do best. Each session is structured for you and they make sure you're doing every exercise correctly while pushing yourself. If you've been looking for the perfect mix of personal attention, intense workout, and personable trainers, you've found it.

November 29, 2017 21:24

Lift is amazing!!! They truly care about their clients and work you hard in every session. I was looking for a down-to-earth personal experience, and that is exactly what they do best. Each session is structured for you and they make sure you're doing every exercise correctly while pushing yourself. If you've been looking for the perfect mix of personal attention, intense workout, and personable trainers, you've found it.

November 27, 2017 17:37

Dirk and Chenell at Lift Silverlake are really the best. I have trained with them for probably six years now, and I wouldn't think of training anywhere else. They are passionate about what they do, which organically inspires one to work their hardest to achieve results, and they are also extremely knowledgeable. They also provide a low-key, friendly environment. Scheduling and occasional changes due to work or other things that come up is made easy and flexible. Best private trainers, gym in LA.

November 27, 2017 17:37

Dirk and Chenell at Lift Silverlake are really the best. I have trained with them for probably six years now, and I wouldn't think of training anywhere else. They are passionate about what they do, which organically inspires one to work their hardest to achieve results, and they are also extremely knowledgeable. They also provide a low-key, friendly environment. Scheduling and occasional changes due to work or other things that come up is made easy and flexible. Best private trainers, gym in LA.

November 22, 2017 17:32

Awesome jam packed 30-minute small group workouts. It's basically like having your own personal trainer (and some sessions you actually might even be alone!), but at a super reasonable cost. Great if you don't love hanging out in the gym for hours. Workouts fly by and I end up just as sore (or maybe even more) than when I spend twice as long working out!

November 22, 2017 16:04

Dirk and Chenelle are not only phenomenal trainers, but great people to work with! My wife and I have been training with them for a little over 2 years and we keep coming back because the results speak for themselves. They are organized, and they keep track of your progress from week to week. They're also very efficient and pack a diverse, focused, and often times, entertaining workout. They're also really great at accommodating your schedule. If you need to get in shape, go to Lift Silverlake.

November 22, 2017 16:04

Dirk and Chenelle are not only phenomenal trainers, but great people to work with! My wife and I have been training with them for a little over 2 years and we keep coming back because the results speak for themselves. They are organized, and they keep track of your progress from week to week. They're also very efficient and pack a diverse, focused, and often times, entertaining workout. They're also really great at accommodating your schedule. If you need to get in shape, go to Lift Silverlake.

October 18, 2017 12:26

Fantastic spot.

October 18, 2017 12:26

Started here 3 years ago injured and in terrible shape. It wasn't easy but the work I've done here with Chenell and Dirk has changed my life. My back and shoulder issues have improved, I've lost fat and gained muscle. My only regret is that I didn't start sooner.

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