Mn Mn
February 28, 2020 14:26
Lift Silverlake is everything it claims to be, and is everything all the positive reviews say - until it isn't.
Short version - I got abruptly, unceremoniously and unprofessionally "dumped" by Dirk and Chenell after being a loyal client of theirs for almost 1.5 years.
Long version - I've been a satisfied and loyal Lift client for almost one and a half years, 2 sessions per week. I always paid for my sessions and was always on time (with a few exceptions; as I work in emergency response, I sometimes had to reschedule, but I was never informed that this was a big issue). I listened carefully to Dirk and Chenell's suggestions, and was never disruptive or argumentative. I exercised quietly and engaged in friendly conversations with both trainers. Lift was the first gym I really believed in, and the first gym I stuck with for more than a few months. Dirk and Chenell are very knowledgeable in their field, easy to talk to, and dog-friendly which I adored. Their sessions are quick but intense, and I lived very close to the gym. I gave them cards for Christmas, for my one-year anniversary with them, and for Dirk's recent back surgery. I cared for them (and their pups Marty and Blue), as I thought they'd cared for me.
Last weekend, out of nowhere, I was unable to book online via the MyTime app or website. I texted Chenell a couple of times and left her a voicemail, with no reply (highly unusual since she is normally very responsive). To follow up, I swung by the gym (during normal business hours) and explained to Chenell my issues with their online booking system. Chenell said she never received my texts or my call, but that she'd text me later. The text never came.
Confused, I tried one more time to resolve the issue by reaching out via email - and this was the reply:
"We regret to inform you that this is no longer a good fit. We can no longer have you at the gym. We need to insist that you refrain from contacting us, or showing up at the gym. And please do not respond to this email. Best, Dirk & Chenell."
Shocked and hurt, I replied to the email, asking for their reasoning behind dropping me as a client. Unsurprisingly, there was no reply.
I feel blindsided, disturbed and confused. This has rattled my confidence and my faith in seemingly good & kind people. I truly have no idea what prompted this cold and abrupt ending to our working relationship. There were no arguments, no disagreements - nothing negative 'stands out' in my mind. This came completely out of left field and I feel is a rude and unprofessional way to end a 1.5 year client-trainer relationship.
Consider yourself lucky if you have not experienced this yet. Just be prepared to get cut off at some point in the future, without knowing what happened or why.